Customer Success Manager
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Job Description
Customer Success Manager at Aras ensuring subscriber adoption and maximizing business outcomes for PLM solutions. Develop trusted relationships and support expansion opportunities for customers in engineering and manufacturing software.
Responsibilities:
- Ensure successful subscriber adoption
- Develop subscriber business outcomes and value realization
- Develop trusted advisor relationships
- Support renewal and nurture expansion opportunities
- Develop tools and best practices
Requirements:
- Bachelor’s or Master’s degree in Engineering or comparable field
- 5+ years in sales, service delivery, or customer success management experience
- Strong sense of ownership with a bias for action
- Excellent communication and presentation skills
- Able to travel up to 40%
- Proficiency in both English and Danish
- Manufacturing industry experience and knowledge of product development best practices (preferred)
- 5+ years of Product Lifecycle Management software experience (preferred)
- Significant experience deploying technology or services with large enterprise or global customers (preferred)
- Deep understanding of desired outcomes and business values for adopting PLM solutions (preferred)
- Strong financial acumen (preferred)
- Understanding of Software-as-a-Service (SaaS) customer management (preferred)
- Proficiency in Swedish (preferred)
Benefits:
- Health insurance
- Professional development opportunities
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