Customer Success Manager – FinTech, Financial Accounting (FiBu), DATEV experience
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Job Description
Customer Success Manager at BuchhaltungsButler, specializing in client needs for E-Commerce and SaaS finance solutions. Role includes leading demo calls, support ticket management, and content creation.
Responsibilities:
- You lead demo calls, actively listen, understand our customers' needs in the e‑commerce and SaaS sectors, and propose suitable solutions
- You independently handle support tickets and deliver fast, customer-oriented resolutions
- You work closely with our Onboarding & Automation team to ensure customer satisfaction and continuously improve our solutions
- You create content independently, such as blog posts, templates, or help pages, and actively contribute to implementing our AI & content strategy
Requirements:
- You have experience in financial accounting or a solid understanding of tax-related processes
- You have experience in direct customer contact—ideally in a SaaS environment—and a strong sense for customer needs
- You know how to define, track, and achieve realistic goals and KPIs, both individually and collaboratively with your team
- You communicate confidently in German and English, both written and spoken
- You are proficient with common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems
Benefits:
- The opportunity to independently drive projects in a dynamic startup and create real value for our customers
- Regular development meetings and an annual training budget
- An open company culture with flat hierarchies, no dress code, team dinners, sports offerings, after‑work drinks, and regular company offsites
- Remote-first working or from our office near Ostbahnhof — with a balcony and views over the Spree
- Family-friendly flexibility in organizing your working hours and locations
- An attractive compensation package and 30 days of vacation
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