Customer Success Manager, French Speaking
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager expanding French enterprise accounts for CoachHub’s digital coaching platform. Driving onboarding, adoption, ROI, renewals, and growth across Southern EMEA.
Responsibilities:
- Own the full client journey from onboarding through adoption and value realization
- Work closely with the sales partner to align client strategy and milestones
- Build activation plans, define success metrics, and develop coaching playbooks
- Make client value visible through data, stories, and results
- Channel client feedback to Product and flag risks proactively
- Coordinate across internal teams to deliver a strong client experience
- Lead Executive Business Reviews, demonstrate ROI, surface growth opportunities, and influence senior stakeholders
- Help clients integrate coaching into L&D programs, leadership initiatives, and transformation agendas through workshops, webinars, and one-on-one conversations
- Share effective practices and support peers
Requirements:
- At least 3 years in a Customer Success or Account Management role
- Ideally experience in a technology-enabled services or HR tech environment
- Track record of meeting retention and growth targets
- Executive presence in C-suite and day-to-day program-lead conversations
- Data-driven approach to problem-solving
- Strong self-organization and comfort with ambiguity
- Familiarity with HR, L&D, leadership development, or coaching is advantageous
- Proactivity and business acumen
- French-speaking capability implied by the role title and predominantly French client footprint
Benefits:
- Access to your own certified coach
- Access to AIMY™
- Stretch opportunities that push you beyond your current role
- Remote-first work
- Flexible options
- Wellbeing Days
- Volunteering Day
- Holidays above the legal minimum
Similar Jobs
Customer Success Manager, German Speaking
Customer Success Manager guiding German-speaking customers through compliance SaaS adoption. Driving onboarding, retention, renewals, and expansion across compliance and security workflows.
Customer Success Manager – Veterinary Practices
Customer Success Manager/in für Rex’ digitale Tierarztpraxen. Betreuung von Tierhalter:innen per Telefon, Email und Chat bis zur Terminbuchung sowie Mitgestaltung des Customer Contact Centers.
Customer Success Specialist
Customer Success Specialist enhancing client relations and onboarding for a Berlin-based SaaS startup. Supporting the development of a robust customer success organization.
Head of CRM, Retention Lead – D2C
Head of CRM strategically developing retention for an established D2C brand. Focusing on sustainable growth with a cross-functional team in a fully remote role.
Customer Success Manager – FinTech, Financial Accounting (FiBu), DATEV experience
Customer Success Manager at BuchhaltungsButler, specializing in client needs for E-Commerce and SaaS finance solutions. Role includes leading demo calls, support ticket management, and content creation.
Customer Success Manager, OEM, EMEA
Customer Success Manager responsible for managing EMEA OEM accounts and enhancing customer engagement strategies. Opportunity to build and shape the customer success framework in a global context.
Customer Success Analyst, Customer Service
Customer Success Analyst managing client relationships at NSO Marketing. Ensuring excellent experience and contributing to client satisfaction and retention.
Customer Success – Marketing
Customer Success role managing international client relationships for a marketing agency. Ensure clear communication and client satisfaction while supporting project onboarding and execution.
Customer Success Manager
Customer Success Manager at Flai, driving customer onboarding and account retention. Managing relationships in the AI auto dealership industry with a fast-paced team.
Customer Success Manager
Marina Success Manager at Dockwa managing relationships with marina customers. Responsible for retention, growth, and adoption of services in the marine industry.
Principal Customer Success Manager
Principal Customer Success Manager for Postscript, an AI messaging platform. Managing customer relationships and driving adoption for new product offerings in a growing tech startup.
Customer Success Lead
Customer Success Lead managing clients in the music industry using TraceID platform. Ensuring understanding of unauthorized GenAI content and tracking content removal efforts.
Head Of Customer Success
Customer Success Manager focusing on personal development industry with a chance to grow and lead. Engage clients through effective communication and support in a 100% remote role.
Supervisor, Customer Success Team
CX Supervisor leading compliance and quality assurance for financial services customer support at Coinbase. Engaging with teams to uphold regulatory standards across communication channels.
Client Success Director
Client Success Director managing client relationships in the health care revenue cycle field. Building professional connections and ensuring account satisfaction to meet client needs.
Customer Success Manager
Customer Success Manager for EverCommerce managing Security and Alarm customers in a SaaS environment. Focused on onboarding and maintaining exceptional customer relationships while driving growth and retention.
Customer Success Associate
Customer Success Associate at Fullbay focusing on managing retention of small to mid-size customers. Drive customer engagement and analyze usage signals to optimize retention strategies.
Customer Success Manager
Customer Success Manager at Case IQ driving customer retention and satisfaction in a remote role. Engaging customers for software adoption and value realization across sectors.
Customer Success Manager
Customer Success Manager supporting the New Mexico Evaluation implementation at Education Advanced. Managing complex projects for K-12 education and building trusted relationships with stakeholders.