Customer Success Manager
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Job Description
Customer Success Manager growing enterprise adoption of Synera’s AI engineering platform in Germany. Leading rollouts, executive reviews, workshops, and strategic account growth.
Responsibilities:
- Work cross-functionally with Account Executives, Marketing, Product, and Forward Deployed Engineering teams
- Potentially collaborate with Customer Success team members in the US to deliver exceptional customer outcomes and long-term value
- Lead software rollouts and ensure fast, measurable customer value realization
- Act as the primary point of contact for strategic accounts
- Manage senior engineering stakeholders and internal Synera AI, Academy, and Technical Experts teams
- Build and expand long-term enterprise relationships
- Drive adoption through structured engagement and strategic outreach
- Lead Executive Business Reviews and Quarterly Business Reviews
- Prepare and run on-site customer workshops to explore AI use cases
- Conduct targeted outbound activities
- Analyze customer health metrics, define action plans, and review the funnel
- Join product webinars and engage in strategic reflection
Requirements:
- 10+ years of experience in the engineering domain, including enterprise customer success, technical consulting, stakeholder management, and strategic account growth
- Strong familiarity with CAx tools and their applications in automotive, aerospace, or consumer goods industries
- Confidence engaging with senior stakeholders, including C-level executives
- Highly data-driven, able to interpret customer metrics and proactively mitigate churn risks
- Proactive, solution-oriented mindset with a proven track record of driving measurable account growth
- Resonance with Synera's Core Values
- Must be based in Germany or willing to relocate to Germany
Benefits:
- You're in the front row of an AI transformation, supporting a product actively changing how top engineering teams work
- Flexible working: you decide when & where to work, as long as you have a residency in Germany
- Flexible public holidays: swap days off according to your values and beliefs
- Home office setup support
- Access to the office in Bremen
- Personal development budget of €2,000 for conferences, trainings, or books
- Unlimited vacation policy; vacation days are not counted
- JobRad bicycle benefit
- Company fitness with Wellpass
- Mental health platform nilo
- Team events, regional meet-ups, and virtual coffee breaks
- Company-wide 2–3 day off-site summer event
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