Customer Success Manager II
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Job Description
Customer Success Manager driving value attainment and building relationships for Seismic customers. Collaborating with clients to identify growth opportunities and successful outcomes.
Responsibilities:
- Build and maintain strong customer relationships, acting as a trusted advisor
- Develop strategies for multi-threaded partnerships, including executive connections
- Create and execute strategic adoption plans
- Provide training and support to ensure full platform utilization
- Monitor usage and address adoption challenges
- Collaborate with customers to define outcomes and KPIs
- Track success metrics and identify upselling opportunities
- Maintain accurate renewal forecasts
- Develop renewal strategies, conduct health checks, and negotiate terms
- Possess expert knowledge of the Seismic Enablement Cloud
Requirements:
- Bachelor’s Degree in Business Administration, Engineering, Computer Sciences or equivalent work experience
- Advanced proficiency with the Microsoft Office Suite
- Strong understanding of the SaaS industry and customer success principles
- Excellent communication and interpersonal skills
- Ability to build and maintain strong relationships with customers
- Problem-solving and analytical skills
- Strong project management and organizational skills
- Passion for customer success and driving value
- Ability to confidently present to and engage with customer executives
Benefits:
- Seismic's incentive plans in addition to base salary
- Health insurance
- Professional development opportunities
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