Customer Success Manager II
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Job Description
Customer Success Manager owning Division I athletic department relationships for Teamworks, a sports technology platform. Driving retention, adoption, expansion, and strategic customer value.
Responsibilities:
- Own a portfolio of Division I school accounts as the primary Teamworks partner and strategic advisor
- Drive retention and expansion by monitoring product usage and building renewal and cross-sell strategies
- Build relationships with athletic department stakeholders and map key decision-makers
- Lead business reviews and strategic planning sessions connecting product value to customer goals
- Partner with Product Success Managers and Sales on shared account initiatives
- Identify usage gaps and address underutilization before it becomes a renewal risk
- Manage the full post-implementation customer lifecycle across Teamworks' product suite
Requirements:
- 5+ years of experience working in a Division I collegiate athletics department
- Hands-on experience with Teamworks Operations products, including Hub, Compliance & Recruiting
- Experience leading strategic initiatives, such as rolling out new processes or driving operational improvements
- Strong cross-functional collaboration experience with internal teams and external stakeholders
- Elite communication and interpersonal abilities
- Comfort presenting to senior leadership and navigating high-touch customer relationships
- Prior customer success, account management, or SaaS experience preferred
- Experience in senior athletic department positions preferred
- Familiarity with value delivery frameworks and client retention best practices preferred
- Must have legal right to work in the indicated location without employer sponsorship now or in the future
- Role is not eligible for sponsorship
Benefits:
- Pay for performance
- Career advancement opportunities
- Opportunities to contribute to game-changing innovations
- Opportunities to build long-term financial security
- Equal employment opportunity and reasonable accommodations for candidates with disabilities
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