Customer Success Manager – Intern
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Job Description
Customer Success Intern supporting Customer Success Managers with account activities and engagement metrics in a SaaS environment. Learning-focused opportunity in a fast-paced company.
Responsibilities:
- Support Customer Success Managers with day-to-day account activities, including preparation for customer meetings and follow-ups
- Assist with monitoring customer health, product usage, and engagement metrics
- Help gather and organize customer insights, feedback, and documentation
- Support renewal and adoption initiatives through research, reporting, and coordination
- Collaborate with cross-functional teams such as Support, Product, and Marketing on customer-related initiatives
- Assist with maintaining accurate customer information in internal systems
- Contribute to special projects focused on improving customer experience and operational efficiency
Requirements:
- Currently pursuing or recently completed a degree in Business, Marketing, Communications, Information Systems, or a related field
- Strong written and verbal communication skills
- Organized, detail-oriented, and reliable
- Comfortable working with data, spreadsheets, and internal tools
- Interest in customer success, account management, or SaaS technology
- Ability to learn quickly and work collaboratively in a fast-paced environment
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