Customer Success Manager, Italian
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager guiding customers through onboarding and adoption of F5's digital solutions. Building relationships to drive successful outcomes and value realization in client technology investments.
Responsibilities:
- Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes.
- Guide customers through key milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments.
- Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability.
- Act as a trusted advisor, addressing improvement requests and resolving critical issues.
- Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals.
- Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics.
- Champion Customer Success by contributing to tools, systems, and best practices.
Requirements:
- 5+ years of experience delivering technology and business outcomes in Customer Success or a related role, with a Bachelor’s degree; or 5+ years with a Master’s degree.
- Experience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.
- Ability to distill complex technical and business concepts into clear, actionable insights.
- Proven ability to build lasting customer relationships and drive revenue growth.
- Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach.
- Availability to travel up to 25% within your home region, including occasional out of country trips.
- Italian speaking is highly recommended.
Benefits:
- F5 offers a variety of reasonable accommodations for candidates.
- Health insurance
- Professional development opportunities
- Flexible working hours
- Paid time off
Similar Jobs
Principal Success Manager
Principal Success Manager at Ontic, managing strategic accounts for security software solutions. Driving client engagement and maximizing value throughout the client lifecycle.
Customer Success Specialist
Customer Success Specialist for Confluent managing SMB and long-tail accounts, driving renewals and subscription expansion through customer success initiatives.
Marketing Client Success Manager
Client Success Manager responsible for client relationships with a US-based marketing agency. Managing onboarding, ongoing success, and retention for Mexico-based clients.
Senior Customer Success Manager
Senior Customer Success Manager enhancing customer relationships for third-party risk management at ProcessUnity. Driving customer satisfaction, adoption, and retention while collaborating cross-functionally.
Customer Success Manager
Dynamic Customer Success Manager ensuring clients derive maximum value from Zilliant's pricing SaaS solutions. Guiding customers through onboarding and driving renewals and expansions while advocating their business objectives.
Customer Success Consultant
Customer Success Consultant ensuring customer success post-implementation for B2B SaaS. Managing relationships from field technicians to C-suite executives while driving value realization.
Customer Success Consultant
Customer Success Manager ensuring customers achieve value from our platform in B2B SaaS. Navigating complex relationships and driving adoption while providing ongoing support and insights.
Associate Client Success Manager, B2B SaaS
Associate Client Success Manager for Prompt, a rehab therapy software company. Build client relationships and ensure success with the software after onboarding.
Senior Specialist, Customer Success
Customer Success Specialist at Mastercard ensuring priority customers experience positive change through the effective use of Services network products. Collaborating with cross-functional teams to drive customer success and optimize value proposition.
Senior Customer Success Manager
Senior Customer Success Manager at LawVu responsible for client onboarding and growth. Engage with customers to reduce churn and increase annual revenue growth with a successful adoption strategy.
Client Success Specialist
Client Success Specialist responsible for onboarding clients, coordinating configurations, and delivering training at a remote-first PR solutions company. Ensuring clients achieve value quickly and efficiently.
Manager, Client Success – Indirect Spend Technology
Lead strategic client engagement to drive adoption and long-term success for Vizient’s indirect spend management technology platforms. Collaborate closely with internal teams to deliver measurable savings and improve client outcomes.
Senior Customer Success Manager
Owner of strategic client accounts facilitating customer success and growth initiatives. Developing relationships and ensuring satisfaction through effective onboarding and training.
Senior Customer Success Manager
Main owner of strategic client accounts responsible for client relationships and revenue retention at QA USA, Inc. Lead onboarding, training, and customer success strategies with a focus on digital skills development.
VP of Customer Success
VP of Customer Success leading Vantage's efforts in ensuring customer growth and satisfaction. Focused on developing strategies for retention and relationship building with technical clients.
Customer Success Advisor
Dynamic Customer Success Advisor increasing client satisfaction at Docusign. Overseeing customer requests and collaborating with teams for effective engagement and support.
Customer Success Manager – SaaS, Corporate Hospitality
Customer Success Manager overseeing onboarding and ongoing support for a SaaS platform in corporate hospitality. Joining a rapidly growing team at the forefront of ticketing and event management.
Customer Success Manager
Customer Success Manager at Neogrid enhancing retail strategies through content and analytical insights. Driving customer engagement and operational excellence within the industry.
Customer Success Executive – B2C
Customer Success Executive focusing on growing B2B accounts in the property sector. Developing strong client relationships and driving engagement for account growth.
Client Experience Manager
Pharmacy Benefit Management Client Experience Manager examining sales and account management metrics for CVS Health. Supporting profitable growth and member retention in health solutions.