Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager in a cybersecurity company enhancing customer application management and security practices. Strategically driving customer success through engagement and value delivery.
Responsibilities:
- Own and strategically manage a portfolio of customers, prioritizing high-value accounts and proactively driving adoption, retention, and expansion opportunities aligned to Cerby’s revenue goals.
- Guide customers through the full lifecycle with a focus on outcomes, ensuring measurable value delivery, expanding their use of Cerby’s platform, and leading renewal planning and execution.
- Develop and execute customer growth plans by identifying expansion pathways, influencing key stakeholders, and partnering with Account Executives to drive upsell and cross-sell motions.
- Lead recurring business reviews and executive conversations, using data and insights to present forward-looking security strategies and demonstrate ROI.
- Serve as the strategic connector across Cerby, collaborating closely with Sales, Onboarding, Solutions, Product, Engineering, and Support to accelerate customer success and revenue impact.
- Become a Cerby platform authority, maintaining deep product expertise and providing prescriptive recommendations that maximize customer value and security outcomes.
- Act as the voice of the customer, synthesizing feedback, escalating risks, driving resolution of issues, and championing improvements across the Cerby experience.
- Continuously refine and scale Customer Success processes, contributing to operational efficiency, playbook development, and the evolution of Cerby’s customer engagement strategy.
Requirements:
- 5+ years of experience managing a SaaS customer portfolio, with a strong track record of driving retention, adoption, and expansion across enterprise accounts.
- Demonstrated ability to deliver measurable customer outcomes through strategic engagement, value planning, and executive-level relationship management.
- Strong communicator and influencer who can simplify complex concepts and build trust with both customers and internal stakeholders.
- Consultative in approach, with experience leading customer discovery, identifying value drivers, and guiding customers toward meaningful outcomes.
- Comfortable working with technical concepts and translating them into clear customer value.
- Highly organized and accountable, with the ability to manage multiple customers, priorities, and cross-functional workstreams.
- Hands-on experience owning renewals, identifying expansion opportunities, and managing risk.
- Data-informed mindset, using customer health signals, usage trends, and feedback to prioritize action and improve outcomes.
- Experience in Identity, Access, or Security technologies is a plus.
- Professional proficiency in English and Spanish is required.
Benefits:
- Competitive salary
- Flexible work hours
- Professional development budget
- Home office setup allowance
- Global team events
Similar Jobs
Customer Success Manager – Scaled Accounts
Customer Success Manager focusing on revenue growth through Pro plan expansion for SaaS creators. Collaborating with marketing, product, and customer experience teams to enhance user engagement.
CRM Admin Consultant – HubSpot
Temp Consultant working with Auxo Solutions on HubSpot CRM optimizations for an external insurance client. Engage in auditing, recommending best practices, and implementing workflows remotely.
Senior Customer Success Manager
Customer Success Manager at Minga enhancing the customer journey for education platforms. Providing onboarding, support, and insights for up to 100 customers at a time.
Customer Success Manager – Enterprise, AR
Customer Success Manager enhancing growth and managing client relationships for AltScore's Enterprise SaaS platform in Latin America. Owning end-to-end customer lifecycle from technical adoption to expansion.
Principal Success Manager
Principal Success Manager at Ontic, managing strategic accounts for security software solutions. Driving client engagement and maximizing value throughout the client lifecycle.
Customer Success Specialist
Customer Success Specialist for Confluent managing SMB and long-tail accounts, driving renewals and subscription expansion through customer success initiatives.
Marketing Client Success Manager
Client Success Manager responsible for client relationships with a US-based marketing agency. Managing onboarding, ongoing success, and retention for Mexico-based clients.
Senior Customer Success Manager
Senior Customer Success Manager enhancing customer relationships for third-party risk management at ProcessUnity. Driving customer satisfaction, adoption, and retention while collaborating cross-functionally.
Customer Success Manager
Dynamic Customer Success Manager ensuring clients derive maximum value from Zilliant's pricing SaaS solutions. Guiding customers through onboarding and driving renewals and expansions while advocating their business objectives.
Customer Success Consultant
Customer Success Consultant ensuring customer success post-implementation for B2B SaaS. Managing relationships from field technicians to C-suite executives while driving value realization.
Customer Success Consultant
Customer Success Manager ensuring customers achieve value from our platform in B2B SaaS. Navigating complex relationships and driving adoption while providing ongoing support and insights.
Associate Client Success Manager, B2B SaaS
Associate Client Success Manager for Prompt, a rehab therapy software company. Build client relationships and ensure success with the software after onboarding.
Senior Specialist, Customer Success
Customer Success Specialist at Mastercard ensuring priority customers experience positive change through the effective use of Services network products. Collaborating with cross-functional teams to drive customer success and optimize value proposition.
Senior Customer Success Manager
Senior Customer Success Manager at LawVu responsible for client onboarding and growth. Engage with customers to reduce churn and increase annual revenue growth with a successful adoption strategy.
Client Success Specialist
Client Success Specialist responsible for onboarding clients, coordinating configurations, and delivering training at a remote-first PR solutions company. Ensuring clients achieve value quickly and efficiently.
Manager, Client Success – Indirect Spend Technology
Lead strategic client engagement to drive adoption and long-term success for Vizient’s indirect spend management technology platforms. Collaborate closely with internal teams to deliver measurable savings and improve client outcomes.
Senior Customer Success Manager
Owner of strategic client accounts facilitating customer success and growth initiatives. Developing relationships and ensuring satisfaction through effective onboarding and training.
Senior Customer Success Manager
Main owner of strategic client accounts responsible for client relationships and revenue retention at QA USA, Inc. Lead onboarding, training, and customer success strategies with a focus on digital skills development.
VP of Customer Success
VP of Customer Success leading Vantage's efforts in ensuring customer growth and satisfaction. Focused on developing strategies for retention and relationship building with technical clients.
Customer Success Advisor
Dynamic Customer Success Advisor increasing client satisfaction at Docusign. Overseeing customer requests and collaborating with teams for effective engagement and support.