Customer Success Manager, Regional
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager at Flock focuses on delivering value to strategic customers in community safety technology. Engages clients to ensure product understanding and success in usage.
Responsibilities:
- Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts
- Ensure early product understanding and customer adoption via in person trainings, optimization calls, and providing best practices
- Ability to build relationships and trust with multiple stakeholders within each department.
- Create raving promoters - we have a product that our customers truly love; it’s your opportunity to ensure our largest customers are seeing value from it.
- Drive growth in surrounding markets with referrals and references
- Be an internal customer champion - effectively communicating thoughtful and actionable feedback to teams across Flock (i.e. Product, Sales, Marketing) to help drive amazing customer experiences and enable market growth
- Translate software functionality into terms that any customer can understand
Requirements:
- 5+ years experience in a customer success or account management role
- Proven ability to build and manage relationships, internally and externally (preferably in a SaaS environment)
- Comfortable with de-escalation management and navigating tough conversations with a solutions-oriented mindset
- Highly adaptable individual who embraces change and knows how to pivot when confronted with new challenges
- Communicates clearly and concisely about both technical and non-technical subject matter
- Diplomatic, tactful and poised under pressure, with a high comfort with ambiguity
- Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once
- Passionate about Customer Success; the people, the relationships, and the interactions that drive mutually beneficial results
- Team player that contributes positively to overall team morale and company culture
- Willingness to travel
Benefits:
- Flexible PTO: We seriously mean it, plus 11 company holidays.
- Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
- Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
- Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
- Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
- Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
- Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
- ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
- WFH Stipend: $150 per month to cover the costs of working from home.
- Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
- Home Office Stipend: A one-time $750 to help you create your dream office.
Similar Jobs
Customer Success Manager
Customer Success Manager ensuring customer outcomes with Conveo’s AI research platform. Building relationships, driving expansion, and guiding product adoption with global clients.
Customer Success Manager
Customer Success Manager at Wordly, an AI startup, ensuring customer satisfaction and relationship building. Focus on customer health, trends, and optimizing product use.
Customer Success Manager
Customer Success Manager driving successful deployments for PAXAFE’s pharmaceutical logistics platform, managing complex integrations and ensuring operational efficiency across stakeholders.
Customer Success Manager
Customer Success Manager ensuring value and growth for OPTEL clients by managing relationships and driving revenue. Engage with customers to optimize their operations and outcomes through our solutions.
Customer Success Specialist
Customer Success Specialist at GovSpend responsible for customer support and training via outreach. Aiming to enhance customer engagement and platform adoption in the public sector.
Customer Success Manager
Customer Success Manager leading implementations and ensuring customer satisfaction for AI solutions in life sciences. Collaborating with teams to drive retention and identify growth opportunities.
Client Engagement Manager
Client Engagement Manager at Monotype leading client engagements and ensuring delivery alignment with their needs. Collaborating with Sales, internal teams, and managing account health for major branding projects.
Client Success Specialist
Client Success Specialist handling client onboarding and account management for Ascension Business Solutions. Ensuring effective communication and alignment between clients and Virtual Assistants.
Client Success Associate
Client Success Associate ensuring contract management and client satisfaction for Ascend Technologies. Supporting the CSX team in operations and data processing with a focus on client needs.
Senior Customer Success Manager
Customer Success Manager at Nsight Health managing strategic customer accounts with a focus on retention and growth. Leading complex client conversations and using data for measurable outcomes.
CRM Admin Intern
CRM Admin Intern managing customer relationships at Abhyaz remotely. Engaging in core CRM functions and providing support to users.
Implementation & Customer Success Specialist, B2B SaaS – Mining / FIFO Operations
Implementation & Customer Success Specialist leading client deployments and managing relationships for a B2B SaaS platform in mining and construction sectors.
Senior Client Success Manager
Senior Client Success Manager leading a team of Account Managers at Infinity Business Services. Ensuring client satisfaction and operational excellence in a remote position.
Enterprise Customer Success Manager
Enterprise Customer Success Manager focusing on customer success and retention for MariaDB solutions. Engaging with clients to support and drive adoption for business goals while maximizing value.
Client Success Manager
Client Success Manager nurturing long-term relationships with enterprise clients. Driving satisfaction, retention, and advocacy for Safeguard Global's services.
Partner Success Engineer
Partner Success Engineer ensuring successful adoption of Deepgram APIs and driving partner relationships to create mutually beneficial outcomes. Engaging with partners and stakeholders to support their technical solutions.
Senior IT Customer Success Manager, UK – English-speaking countries
Senior IT Customer Success Manager overseeing UK customer relationships and multiple projects. Leading technical support, onboarding, and long-term account management for SaaS platform.
CRM Operations Manager
CRM Operations Manager at NerdWallet overseeing automated email and push campaigns for customer engagement. Responsible for campaign builds, workflow automation, audience segmentation, and CRM platform administration.
Customer Success Representative II
Customer Success Representative ensuring positive experiences for auto refinance customers in a remote setup. Handling escalations and maintaining legal compliance through quality assurance processes.
Enterprise Customer Success Manager
Enterprise Customer Success Manager at Waitwhile managing client relationships in North America. Driving product adoption and collaborations with cross-functional teams.