Customer Success Manager, SMB
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Job Description
Customer Success Manager guiding U.S. contractors through CompanyCam’s photo documentation and productivity app adoption. Driving retention, renewals, engagement, and expansion across customer accounts.
Responsibilities:
- Proactively engage with customers to monitor account health and drive successful adoption
- Educate and train customers on CompanyCam features, best practices, and new product updates
- Identify at-risk accounts and execute retention strategies to reduce churn and downgrades
- Manage renewals by guiding customers through contract continuation and addressing concerns
- Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage
- Advocate for customer needs internally while aligning with CompanyCam’s business goals
- Develop and contribute to training resources that improve customer education and product usage
- Improve customer retention by proactively addressing risk and strengthening relationships
- Increase product engagement and revenue through education, adoption, and expansion efforts
- Elevate the customer voice across the organization
- Showcase customer success to communicate the value of growing with CompanyCam
- Work closely with Sales, Marketing, and Product
Requirements:
- Candidates must permanently and currently reside in the United States
- Experience in a customer-facing role, ideally within a SaaS environment
- Strong written and verbal communication skills
- Ability to work independently while managing a book of business
- High level of empathy and a customer-first mindset balanced with business goals
- Strong problem-solving and strategic thinking skills
- Ability to identify trends and opportunities through customer usage and feedback
- Bachelor's degree in Business Administration or Communications, preferred
- Continuous growth mindset
- Creativity and innovation
Benefits:
- Meaningful equity
- Other benefits (not specified)
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