Patent Prosecution Customer Success Manager
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Job Description
Customer Success Manager supporting LexisNexis patent prosecution solutions through customer training, product adoption, and strategic engagement. Serving IP customers across Pennsylvania or New Jersey.
Responsibilities:
- Increase awareness and drive usage and preference of LexisNexis content, products, and services
- Identify and target revenue and growth opportunities within assigned markets and/or accounts
- Demonstrate deep product knowledge and act as an internal resource for Product, Sales, and Marketing teams
- Create and deliver specialized customer presentations communicating value propositions and competitive differentiators
- Provide sales team support and training through joint calls, demonstrations, and training
- Research the competitive landscape and present market analyses to Product, Segment, and Marketing teams
- Use generative AI tools to improve efficiency in research, customer communications, training content, and usage analysis
- Serve as a subject matter expert for the LexisNexis Intellectual Property product suite
- Help customers realize value through training, presentations, demonstrations, and strategic engagement
- Drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience
Requirements:
- Equivalent experience in a customer-facing role
- Proven ability to work independently, manage multiple client relationships, and adapt quickly to shifting priorities
- Strong troubleshooting and problem-solving skills
- Excellent verbal, written, and presentation communication skills
- Demonstrated proficiency with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis
- Understanding of generative AI tool limitations and confidentiality considerations
- Experience using a CRM system (e.g., Salesforce)
- Experience working collaboratively with cross-functional teams
- Ability to travel approximately 25%
- Preferred: Hands-on U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner
- Preferred: Working command of the patent prosecution lifecycle and USPTO systems such as Patent Center
- Preferred: Prior customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor
- Preferred: Experience with AI coding or agent tools (e.g., Codex, Claude Code) for automating workflows or analyzing data
- Preferred: Familiarity with IP analytics, patent search, patent prosecution, or related intellectual property technologies
Benefits:
- Healthy work/life balance initiatives
- Wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Flexible working hours
- Country specific benefits
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