Customer Success Manager
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Job Description
Customer Success Manager supporting GoodTime’s Small Business and Mid-Market customers. Driving adoption, retention, and expansions for AI-powered interview scheduling automation.
Responsibilities:
- Partner directly with Small Business and Mid-Market customers to support their recruiting operations
- Make it easy for customers to love GoodTime and ensure customers feel heard and taken care of
- Stand up success plans
- Design and deliver EBRs/QBRs
- Facilitate product adoption and enablement
- Communicate customer needs to Product & Engineering teams
- Collaborate to drive renewals and expansions
- Build exceptional relationships and intimately understand customer processes and challenges to influence workflows
- Build strong executive-level relationships to increase product adoption and customer sentiment and drive retention
- Analyze customer product usage data to recommend features, settings, or modules
- Build customer strategies and success playbooks and monitor results
- Maintain expert technical and workflow understanding of the GoodTime product suite
- Understand the talent acquisition industry to identify opportunities and connect customer challenges with solutions
- Work cross-functionally to deliver an exceptional customer experience
- Travel approximately 10%
Requirements:
- 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
- 3+ years of experience conducting QBRs
- Recruiting, ATS and/or HR Technology is highly preferred
- Superior communication, presentation, and interpersonal skills
- Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
- Someone who finds solutions to problems without being given all the answers
- Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
- Bachelor’s degree or equivalent experience
- No 3rd Party Agency/Recruiters will be considered
Benefits:
- Remote first culture
- Health, Dental, and Short-term Disability plans, with generous employer contribution
- Flexible time off
- 8 week Parental Leave (including adoption placement)
- $500 home office reimbursement
- Up to $500 towards self-selected learning and development
- Pre-IPO Stock Options
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