Customer Success Manager
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Job Description
Customer Success Manager at Federato focused on enhancing post-sales experiences for users in the insurance sector. Collaborating cross-functionally to drive customer satisfaction and growth.
Responsibilities:
- Be curious, listen deeply to our users and get creative to ensure that we are solving 'people problems' in the insurance ecosystem
- Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management
- Act a trusted advisor and advocate internally by working cross-functionally to deliver on customers need
- Be the expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makers
- Build and maintain strong relationships with key stakeholders and influencers at our client
- Use data to develop insight and understanding of customer’s business needs, goals and product utilization
- Identify and position opportunities for revenue growth and expansion
Requirements:
- 5+ years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process or systems strongly preferred
- Experience in customer success, customer service or other client-facing, relationship management positions a plus
- Outstanding ability to take a consultative approach, communicate and nurture positive business relationships
- Accountability, and personal organization are essential, project management skills and agile methodology are a plus
- Experience in leading a diverse group and training each according to needs and core values
- Both a leader and a do-er, able to be both strategic and effective at execution
- Strong business acumen and executive presence to convey credibility at all stages
- Technology savvy, and an innovative problem solver
- A business, risk management, communications or marketing degree is helpful.
Benefits:
- Stock options
- Benefits and additional perks
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