Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager ensuring customer satisfaction and retention at CrashPlan. Managing relationships and driving adoption for a data resilience platform in a remote role.
Responsibilities:
- Manage a portfolio of customers throughout the customer lifecycle
- Serve as the primary point of contact for assigned accounts
- Build trusted relationships with customer stakeholders
- Drive product adoption and value realization through proactive engagement
- Monitor customer health and usage; identify and address risks early
- Assist with renewals and identify potential expansion opportunities in partnership with sales
- Conduct regular check-ins and value-focused conversations with customers
- Help customers understand product capabilities and best practices
- Gather customer feedback and share insights with internal teams
- Partner with Support, Sales, and Product teams to resolve customer issues
- Coordinate escalations and ensure timely follow-up and resolution
- Ensure smooth handoffs across the customer lifecycle
- Maintain accurate customer data, activity tracking, and notes in CRM and CS tools
- Follow established playbooks and success processes
- Continuously develop product and customer success knowledge
Requirements:
- Associate’s degree in Business Administration, Communications, Marketing, Information Systems, or a related field - or equivalent relevant experience
- 2+ years of experience in a DGR or SDR role, Customer Success, Account Management, or related customer-facing roles
- Proven experience managing multiple customers and priorities effectively
- Excellent relationship-building skills with a customer-focused mindset
- Strong communication skills
- Experience in a SaaS or technology environment
- Familiarity with CRM and customer success tools
- Experience working with data protection and data compliance solutions
- Experience working with B2B customers
Benefits:
- variable bonus plan based on assigned targets
- full range of benefits
Similar Jobs
Client Experience Specialist – Wealth Management, Private Client
Client Experience Specialist responsible for delivering client services in Wealth Management. Collaborate with advisory teams to enhance client relationships and optimize financial planning opportunities.
Technical Success Manager
Technical Success Manager managing mid-tier accounts for OutSystems' AI Development Platform. Guide client development teams to adopt and utilize agentic systems effectively.
Manager, Customer Success – ENT/Ophth
Manager, Customer Success focused on driving customer adoption at ModMed. Collaborating with leadership to establish strategic plans in a fast-paced Healthcare IT company.
Manager, Customer Success – Orthopedics
Manager, Customer Success leading a team in enhancing client engagement and driving adoption for ModMed's Orthopedic solutions. Focusing on customer satisfaction and strategic planning to meet business objectives.
Customer Success Manager
Manager, Customer Success at ModMed focusing on adoption and customer experience for key accounts in a healthcare IT company.
Customer Success Associate III
Customer Success Associate providing support for Rackspace Technology's multicloud solutions. Working alongside customers to resolve issues and support their business objectives.
Customer Success Manager
Customer Success Manager guiding customers through adoption and success of billing software at Kansys. Collaborating with teams to ensure exceptional service delivery and identifying service improvement opportunities.
Customer Success Manager, SaaS, Higher Ed
Customer Success Manager managing relationships with university clients in Higher Education. Focused on retention and growth while ensuring customer satisfaction for Gecko's SaaS platform.
Customer Success Manager, SaaS, Higher Ed
Customer Success Manager enhancing university engagement through strong relationships. Focused on retention and growth within a fully remote team.
Customer Success Manager
Customer Success Manager enhancing customer adoption and retention across PMS solutions at Henry Schein. Leading strategic reviews and monitoring customer health for value realization.
Client Success Manager
Client Success Manager acting as the main contact for clients of a digital marketing agency. Ensuring clear communication, performance management, and growth opportunities within client relationships.
Junior Customer Success Associate
Entry-level Customer Success Associate at Meera AI assisting with customer onboarding and engagement. Collaborating closely with Senior CSMs to manage accounts and enhance customer experience.
Customer Success Manager
Customer Success Manager for a fast-growing digital marketing agency managing client relationships and driving campaign performance.
Lead Customer Success Manager – CCaaS
Lead Customer Success Manager enhancing customer experiences at Sprinklr. Engaging across stakeholders to ensure product adoption and organizational impact.
Associate Customer Success Manager, FNSS
Associate Customer Success Manager at Flashpoint supporting customer intelligence needs and building customer relationships. Delivering strategic assistance and operational support for complex mission requirements.
Customer Success
Customer Success Manager at Cherry developing partner practice relationships and leveraging data for growth. Focusing on customer experience and technology in a remote work environment.
Inbox & CRM Coordinator – Lending Operations
Inbox & CRM Coordinator monitoring lender communications and managing CRM in fast-moving merchant cash advance operations. Ideal for organized individuals with MCA experience in a remote setup.
Customer Success Manager
Customer Success Manager responsible for enhancing customer experience and retention for SMB clients at Dodge. Engaging clients through onboarding, training, and support.
Client Success Manager
Client Success Manager at AOA building client relationships and ensuring satisfaction in digital design projects. Focusing on high-touch communication and leveraging AI systems for efficiency.
CRM Specialist
CRM Specialist at Air Apps managing CRM systems and email marketing campaigns. Enhancing customer engagement through automation and data-driven strategies.