Customer Success Manager
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Job Description
Customer Success Manager at Feathr delivering marketing solutions for nonprofits while managing strategic accounts and guiding customer success efforts.
Responsibilities:
- Manage a portfolio of strategic accounts
- Become a Feathr Product expert and strategic adviser
- Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts
- Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's solutions
- Drive multi-threading efforts within customer organizations to secure key stakeholder relationships and mitigate risk
- Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals
- Track account progress and status updates in Salesforce and Planhat
- Own the end-to-end renewal process, including contract management, pricing, and expansion to ensure customer renewal
- Create and lead customer Business Reviews (e.g., Quarterly Business Reviews) to highlight value with Feathr, as well as to uncover risk and growth opportunities
Requirements:
- 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role
- 2+ years experience developing, managing, or planning digital marketing campaigns
- Non-profit or association industry experience is strongly preferred
Benefits:
- Fully Remote
- Health/ dental/ vision
- Paid Vacation/ sick/ holidays
- Professional development budget
- Office food
- Social events
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