Customer Success Manager
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Job Description
Customer Success Manager managing enterprise cybersecurity customer relationships. Drive renewals, upsell opportunities, and enhance customer experiences for B2B SaaS solutions remotely.
Responsibilities:
- Meet and exceed revenue targets by working closely with our enterprise customers’ Security teams.
- Manage existing customer relationships to drive renewal and upsell opportunities.
- Create an unparalleled customer experience throughout the customer life cycle.
- Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption.
- Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers.
Requirements:
- 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions.
- Experience selling in the cybersecurity (or related) industry.
- Proven track record of meeting or exceeding renewal and upsell quotas.
- An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done.
- A collaborative mindset and the ability to build meaningful relationships throughout the sales process.
- Strong written and verbal communication and experience communicating at every level including the C-Suite.
- An aptitude to take on new projects outside the normal scope of the day to day role as needed.
- The best candidates for Socket are talented, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision.
- Willingness to travel for customer and company meetings as needed.
Benefits:
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites
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