Customer Success Manager
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Job Description
Customer Success Manager fostering client relationships in construction tech. Driving product adoption and renewals while collaborating with sales and engineering teams.
Responsibilities:
- Build strong, trusted relationships with MEP contractor stakeholders across field, VDC, PM, and fabrication teams.
- Lead recurring value conversations, ensuring customers achieve measurable ROI and workflow improvements with Stratus.
- Drive product adoption and identify opportunities to deepen usage across business units.
- Own renewal forecasting, negotiation, and execution across your account portfolio.
- Identify and qualify expansion opportunities and partner with Sales on upsell motions.
- Use data to assess account health, mitigate churn risk, and prioritize proactive engagement.
- Deliver customer training sessions and best-practice guidance post-implementation.
- Surface product feedback, workflow gaps, and customer needs back to Product and Engineering.
- Create and maintain customer success plans aligned to strategic outcomes.
Requirements:
- 3–5 years in customer success, account management, or related customer-facing roles.
- Familiarity with construction technology, MEP workflows, or project delivery environments (field + office).
- Demonstrated experience owning renewals, negotiating contract value, and driving expansion.
- Strong communication, relationship building, and storytelling skills.
- Data-driven mindset with the ability to measure customer health and value realization.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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