Customer Success Manager
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Job Description
Customer Success Manager at Logicalis engaging with customers and tracking metrics for managed service offerings. Focus on customer satisfaction and growth opportunities in a digital transformation context.
Responsibilities:
- Responsible for ongoing success and growth of Logicalis Managed Service offerings.
- Works cross-functionally with multiple internal teams to ensure alignment with customer objectives.
- Plays a crucial role in engaging with customers to track key success metrics and outcomes, and conduct periodic account reviews.
- Cultivates and maintains strong relationships with customers ensuring high levels of customer satisfaction and recognition of ROI, leading to growth opportunities and renewals.
- Works closely with customers to ensure they are satisfied with services received and improves upon areas of dissatisfaction.
Requirements:
- Bachelor’s degree in communications, Computer Science, or Business or a related field.
- 4 years of relevant industry experience including customer management skills with large and complex accounts.
- Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives.
- Value messaging and management, sales skills and experience, driving strategic change/improvements for customer.
- Process development, consulting or technical services experience.
- Experience with Customer Relationship Management (CRM) software such as, Salesforce and Gainsight as examples.
- Escalation and issue management and managing customer expectations.
- Proficient use of all Microsoft Office applications.
- Industry certifications such as ITIL, PMP, COBIT, Six Sigma.
Benefits:
- Not specified
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