Customer Success Manager
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Job Description
Customer Success Manager at Vendelux optimizing event marketing strategies for clients. Building relationships, improving customer satisfaction, and enhancing product value for users.
Responsibilities:
- Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
- Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
- Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
- Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
- Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.
- Communicate and promote proven strategies, methods, and processes that lead to success
- Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.
Requirements:
- 5F+ years of experience in a Customer Success, specifically at B2B growth stage startups
- Owned the full client lifecycle, renewals and upsells
- Great team member who contributes to our culture and our business
- Takes ownership and demands excellence from themselves and others
- Likes a fast paced environment and is a quick learner
Benefits:
- Competitive base salary and bonus
- Healthcare covering medical, dental and vision
- Work from our NYC HQ
- Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week
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