Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager serving national clients for a diversity-focused staffing and business-growth firm. Coordinating consultant delivery, monitoring performance, and identifying account expansion opportunities.
Responsibilities:
- Serve as the primary client contact after new opportunities are secured, ensuring smooth handoffs and clear expectations
- Coordinate with recruiting and delivery teams to staff engagements accurately and on schedule
- Keep clients informed about delivery progress, timelines, and changes
- Escalate delivery risks early and drive them to resolution
- Monitor consultant performance, attendance, and client satisfaction
- Conduct regular client and consultant check-ins to identify performance issues, engagement concerns, and scope creep
- Partner with internal teams on coaching, replacement, or off-boarding decisions
- Maintain accurate records of consultant performance and client feedback
- Uncover new client needs, upcoming programs, and expansion opportunities
- Translate client conversations into qualified leads for the VP of National Accounts and sales team
- Track client business priorities, program cycles, and funding changes
- Support account planning with day-to-day client intelligence
- Connect the VP of National Accounts, recruiting, delivery, and account leadership
- Provide account status updates and performance summaries to leadership
- Flag risks, wins, and opportunities between sales and delivery
Requirements:
- 5+ years of experience in recruiting, with a proven track record of meeting and exceeding targets
- 3+ years of client support or account management experience
- Excellent communication and interpersonal skills
- Ability to analyze data and market trends to inform sales strategy
- Familiarity with CRM software and other sales tools
- Proven ability to build and maintain relationships with clients and partners
- Ability to remain stationary, often standing or sitting for prolonged periods
- Ability to communicate with others to exchange information
- Ability to perform repetitive motions involving wrists, hands, or fingers
- Ability to assess the accuracy, neatness, and thoroughness of assigned work
Similar Jobs
Senior Customer Success Manager
Senior Customer Success Manager helping Pano AI deploy AI-powered wildfire detection across Australia. Leading onboarding, adoption, customer health, renewals, and expansion with fire agencies and enterprise stakeholders.
Customer Success Manager, English and Spanish
Customer Success Manager gerindo clientes e parceiros internacionais para a Pulsus, empresa brasileira de SaaS B2B e MDM. Expandindo receita, retenção e adoção por meio de negociações, KPIs e desenvolvimento de canais.
Customer Success Partner
Customer Success Partner supporting Australian schools implementing 3P Learning’s Brightpath Writing and Maths products. Delivering training, ongoing adoption support, and product feedback to improve classroom outcomes.
Client Success Coordinator
Client Success Coordinator managing B2B technology marketing campaigns and client portfolios for TechnologyAdvice. Analyzing performance, presenting insights, and coordinating delivery with Sales and Operations.
Senior Quality Analyst – ITOM, CSM
Senior QA Analyst testing ServiceNow products for NewRocket, an AI-first Elite ServiceNow Partner. Developing test plans, automating testing, and resolving defects across enterprise platform projects.
Senior Manager, Strategic Customer Success
TrendAI, Trend Micro’s AI security business, managing Technical Advisors driving Vision One adoption, value realization, retention, and expansion. Leading customer-facing technical teams and executive engagements across strategic enterprise accounts.
Client Success Executive
Client Success Executive managing Texas healthcare accounts for EMS revenue cycle services. Driving retention, financial performance, client reviews, and operational improvements through data analysis and relationship management.
Customer Success Manager – Danish Speaking
Customer Success Manager retaining Nordic clients for Cision’s Brandwatch intelligence platform. Driving adoption, renewals, account growth, and executive stakeholder engagement.
Director, Customer Success – Support
Director leading customer success and support for Lumivero’s higher-education EdTech SaaS platform. Driving adoption, retention, implementation, support operations, and scalable team growth.
Client Success Coordinator
Client Success Coordinator supporting Australian leadership-development programs from the Philippines. Coordinating onboarding, scheduling, coaches, client meetings, logistics, systems, and process improvements.
Manager, CRM Applications – Salesforce, HubSpot
CRM applications manager leading Salesforce and HubSpot strategy, governance, and team development at RSA. Transforming identity-security operations through automation, AI, and scalable integrations.
Customer Success Manager
Customer Success Manager owning merchant onboarding, retention, adoption, and growth for Mayflower’s global entertainment technology platforms. Coordinating payments-related operations across Sales, Product, Tech, Finance, Risk, and Compliance.
Customer Success Associate
Customer Success Associate supporting employer-sponsored mental health services at Spring Health. Coordinating customer issues, reporting, documentation, and member experience across cross-functional teams.
Customer Success Assistant
Customer Success Assistant onboarding children and parents into The Code Zone’s online coding clubs. Supporting platform access, technical issues, communications, and live online sessions.
Strategic Customer Success Manager
Strategic Customer Success Manager driving retention, renewals, and growth for Synthesia’s enterprise AI video platform. Managing strategic accounts, customer adoption, ROI communication, and senior-stakeholder business reviews remotely in the USA.
Senior Customer Success Manager
Senior Customer Success Manager helping RemotePass, a remote-work management platform, onboard, retain, and grow North American customers. Partnering with customers and internal teams to maximize platform value and drive expansion.
Client Success Manager
Client Success Manager helping German allied-health clients implement VALD human-measurement technology. Supporting onboarding, education, relationships, and ongoing client success remotely.
VP, Delivery & Customer Success
VP leading end-to-end delivery and customer success for Dura Digital, a global AI-enabled technology services company. Overseeing studios, profitability, client outcomes, and transformation engagements across engineering, data, design, and product.
Director, Customer Success Operations
Customer Success Operations Director building analytics, enablement, and scalable processes for Tekmetric’s auto repair shop software. Partnering with leadership to improve onboarding and retention operations.
Customer Success Specialist
Customer Success Specialist retaining and growing customers for a UK business, remotely from South Africa. Onboarding clients, monitoring account health, resolving issues, and identifying renewal and expansion opportunities.