Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager driving customer retention and product adoption for enterprise clients at Swimlane. Collaborating cross-functionally to enhance customer satisfaction and operational efficiency.
Responsibilities:
- Own customer health, satisfaction, and net revenue retention targets
- Drive adoption and value realization using product usage data, health scores, and predictive risk signals
- Identify and mitigate churn risk through proactive, cross-functional action plans
- Build strong relationships with executive sponsors and day-to-day users
- Lead strategic customer reviews using clear, data-backed insights
- Partner with Sales on renewals, expansions, and growth opportunities
- Manage sales-to-delivery transitions and support new product rollouts
- Track and escalate priority support issues while managing customer expectations
- Maintain accurate customer data and success plans in CRM and Customer Success platforms
- Improve CS processes through automation and AI-enabled workflows
Requirements:
- 5+ years in enterprise B2B software roles; 3+ years in Customer Success managing large customers
- Experience working with complex, technical products; cybersecurity experience preferred
- Proficiency with CRM platforms (Salesforce preferred) and Customer Success tools (e.g., ChurnZero)
- Comfort using product usage analytics, dashboards, and customer health metrics
- Strong analytical, communication, and executive-facing skills
- Ability to thrive in a fast-paced SaaS environment
Benefits:
- Competitive Benefits & Compensation
- Stock Options
- Training & Professional Development Opportunities
- MacBook Pro
- Great Company Culture
- We value collaboration and innovation
- Give-back Volunteering Opportunities
Similar Jobs
Principal Customer Success Manager
Principal Customer Success Manager responsible for key account management and growth strategy. Ensuring customer success through effective relationship building and operational delivery.
Customer Success Manager – Lifecycle
Customer Success Manager focused on delivering Cisco software adoption services for clients. Collaborating with stakeholders to enhance product consumption and mitigate adoption barriers.
Customer Success Associate, Scaled
Customer Success Associate managing customer engagement, activation, and retention strategies for scaled customers at Tango. Collaborating across teams to optimize customer outcomes through AI and automation.
Salesforce Marketing Cloud, CRM Operations Specialist – Advertising
Salesforce Marketing Cloud Specialist working with a digital communications agency for enterprise client campaigns. Managing audience, campaigns, and collaboration with Marketing and Technology teams.
Salesforce Marketing Cloud, CRM Operations Specialist – Advertising
Salesforce Marketing Cloud Specialist for a large enterprise client, executing campaigns and managing CRM operations. Collaborating with Marketing, CRM, and Technology teams to enhance digital marketing strategies.
Salesforce Marketing Cloud CRM Operations Specialist – Advertising
Salesforce Marketing Cloud Specialist supporting campaign execution for a leading digital agency headquartered in Dubai. Involves managing marketing automation and CRM operations for a major client.
Salesforce Marketing Cloud – CRM Operations Specialist
Salesforce Marketing Cloud Specialist executing campaigns and managing CRM operations for a large enterprise client. Collaborating with marketing and technology teams for optimized outcomes.
Senior SAP CRM Consultant
Senior SAP CRM Consultant addressing system demands, improvements, and critical issues. Collaborating with business areas and technical teams for functional analysis and solution implementation.
Client Experience Manager – Payment Integrity
Client Experience Manager at Rialtic shaping client interactions and satisfaction in healthcare payment integrity. Focused on operational processes, reporting, and client support strategies.
Customer Success Manager
Customer Success Manager at a FinTech startup managing a portfolio of self-employed professionals. Advising on tax and financial operations while delivering exceptional customer experience.
Customer Success Manager
Customer Success Manager in a robust B2B platform for financial operations, managing enterprise accounts and driving customer retention. Involves AI and No-Code technology for automating financial reconciliations.
Customer Success Manager
Customer Success Manager ensuring clients achieve value from Techdinamics' technology solutions. Building relationships and driving retention and satisfaction in the fulfillment logistics area.
Customer Success Manager – m/f/d
Customer Success Manager ensuring clients love our product and coaching them on effective use. Collaborating with the product team to enhance software in the real estate industry.
Customer Success Manager – FinTech, DATEV experience
Customer Success Manager in a dynamic startup helping clients in E-Commerce and SaaS. Engaging in support, content creation, and collaborating for customer satisfaction.
HubSpot CRM Specialist
HubSpot CRM Specialist at VIDIZMO, transforming CRM data into actionable insights across Marketing and Sales. Responsible for dashboard management, data analysis, and CRM optimization.
Client Success Manager – Sales and Renewals
Client Success Sales and Renewal Manager at Sage Intacct handling renewals, sales strategies, and client relationships. Driving growth and ensuring client satisfaction across ERP products.
Senior CRM, Lifestyle Manager
Senior CRM/Lifecycle Manager overseeing retention strategies for an app with 600,000+ users. Manage multi-channel campaigns to engage users and improve retention.
Consultor/a Técnico CRM Dynamics 365, Business Central
Consultant specializing in Dynamics 365 and Business Central. Working remotely on optimizing and maintaining CRM tools for multiple clients.
Customer Success Manager
Customer Success Manager for sMedia, building relationships with dealership customers in digital marketing. Focus on driving product innovation and customer satisfaction, while managing key accounts.
Partner Success Manager
Partner Success Manager at Float Health driving referral volume growth across specialty pharmacy partners. Building relationships and executing growth strategies in a fully remote role.