Client Experience Manager – Payment Integrity
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Job Description
Client Experience Manager at Rialtic shaping client interactions and satisfaction in healthcare payment integrity. Focused on operational processes, reporting, and client support strategies.
Responsibilities:
- Shape how the business reports, understands and acts on client results, requests and feedback.
- Focus on operational processes and procedures that improve client interactions and satisfaction.
- Ensure timely issue resolution and anticipate client needs to deliver value.
- Collaborate closely with operational and technical teams and key business partners to optimize operational processes.
- Identify actionable insights from healthcare claims data and results with Client Experience Analysts.
- Review all client-facing reporting for accuracy.
- Communicate actionable findings within the organization to support client understanding of the data.
- Become an expert on the Rialtic platform and application to support user onboarding and training.
- Act as primary contact for client inquiries and client support processes.
Requirements:
- 5-7 years of leading operations and/or providing the client experience/success function in a previous role in healthcare, payment integrity experience required.
- Understanding of operations and reporting needs.
- General understanding of a payer organization.
- Able to travel frequently; process-oriented versus relationship-focused like Client Success role.
Benefits:
- Freedom to work from wherever you work best and a home office stipend to make it happen
- Meaningful equity and 401k matching
- Unlimited PTO and wellness reimbursements
- Comprehensive health plans with generous contribution to premiums
- Mental and physical wellness support through TalkSpace, Teladoc, and One Medical subscriptions
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