Customer Success Manager
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Job Description
Customer Success Manager for sMedia, building relationships with dealership customers in digital marketing. Focus on driving product innovation and customer satisfaction, while managing key accounts.
Responsibilities:
- Act as a partner and advocate for your customers as you work to understand their business needs
- Identify your customers’ business challenges and learn how you can assist in alleviating them
- Understand your customers' KPIs and host regular meetings to review their business goals and growth towards success.
- Interpret various sources of performance analytics to help educate your customers on results and ROI
- Create additional revenue opportunities by aligning sMedia products with customer challenges and objectives
- Learn about new trends and technologies in the digital space and share that information with your customers and colleagues
- Share your extensive digital marketing knowledge to help our customers achieve their business goals using sMedia solutions
- Create agendas and host follow-up meetings; highlighting key points for performance meetings, recommendations, and updates
Requirements:
- Customer service &/or consulting experience
- Experience with Google Analytics, Google Ads, Microsoft Ads and Meta Business Manager
- Minimum of 5 years of Experience in Digital Marketing and/or Digital Advertising
- Meta, Microsoft and Google certification would be considered a strong asset
- Automotive or Dealership experience
Benefits:
- Fully remote role!
- Performance-based commission structure designed to reward top performers
- Extensive health and dental benefits package available after 3 months
- Paid day off on your birthday
- 1:1 training and mentoring from our Management team
- Opportunities to earn spot bonuses
- 15 vacation days annually, plus an additional week of 'flex time' in December for the holiday season
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