Customer Success Manager – FinTech, DATEV experience
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Job Description
Customer Success Manager in a dynamic startup helping clients in E-Commerce and SaaS. Engaging in support, content creation, and collaborating for customer satisfaction.
Responsibilities:
- You run demo calls where you actively listen, understand the needs of our customers in the e‑commerce and SaaS sectors, and propose appropriate solutions
- You independently handle support tickets and deliver fast, customer-focused resolutions
- You work closely with our Onboarding & Automation team to ensure customer satisfaction and continuously improve our solutions
- You create content independently — such as blog posts, templates, or help pages — and actively support the implementation of our AI and content strategy.
Requirements:
- You have experience in financial accounting (FiBu) or a good understanding of tax-related processes
- You have experience in direct customer contact — ideally in a SaaS environment — and a strong sense for customer needs
- You know how to define, track, and achieve realistic goals and KPIs — both individually and collaboratively with your team
- You communicate confidently in German and English, both written and spoken
- You are proficient with common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems.
Benefits:
- The opportunity to drive projects independently in a dynamic startup and create real value for our customers
- Regular development reviews and an annual training budget
- An open company culture with flat hierarchies, no dress code, team dinners, sports offerings, after-work drinks, and regular company offsites
- Remote-first work or our office located at Ostbahnhof — with a balcony and views of the Spree
- Family-friendly policies with flexibility in organizing your working hours and locations
- An attractive compensation package and 30 days of vacation
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