Customer Success Manager
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Job Description
Customer Success Manager responsible for managing agency and client relationships in the world's largest digital screen network. Ensuring campaign execution, performance monitoring, and strategic recommendations.
Responsibilities:
- Own day-to-day management of agency/client relationships, including communication and partner enablement
- Oversee campaign execution and deal and campaign setup across platforms, ensuring accuracy and timely delivery
- Monitor performance and provide clear, actionable reporting insights
- Troubleshoot and resolve technical and operational issues efficiently
- Proactively identify and escalate risks, blockers, or discrepancies
- Identify and execute upsell opportunities while delivering strategic recommendations that drive client value
Requirements:
- 3-5 years of experience in ad tech, programmatic, or media
- Proven ability to manage agency relationships and campaign execution
- Experience working with agencies and clients directly
- Track record of meeting performance goals or driving revenue growth
- Experience working with DSPs, SSPs, or similar platforms
- Strong partner communication and relationship management
- Ability to manage multiple campaigns and priorities simultaneously
- Problem-solving mindset with ability to troubleshoot issues quickly
- Data-driven thinking with ability to translate insights into action
- Attention to detail in execution and reporting
- Proficiency in Excel, Salesforce, and Slack
- Experience with DSPs/SSPs (e.g., Vistar, Place Exchange, Hivestack, The Trade Desk, ect.)
- Familiarity with reporting and analytics tools (e.g., QuickSight or similar)
- Understanding of programmatic workflows (deal setup, PMP/OE, targeting, pacing)
Benefits:
- Equity
- Bonus
- $10,000 annual bonus
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