Customer Success Manager – Veterinary Practices
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager/in für Rex’ digitale Tierarztpraxen. Betreuung von Tierhalter:innen per Telefon, Email und Chat bis zur Terminbuchung sowie Mitgestaltung des Customer Contact Centers.
Responsibilities:
- Handling customer inquiries in close cooperation with the practice teams
- Supporting pet owners primarily by phone and additionally via email and chat
- Creating an empathetic customer experience and communicating warmly
- Responding to incoming concerns and proactively reaching out to pet owners
- Guiding customers through to appointment booking
- Informing pet owners about appropriate care options and assisting them in selecting suitable treatments
- Contributing to optimal clinic utilization through active customer retention
- Identifying recurring questions, potential improvements and causes of dissatisfaction
- Bringing insights and ideas into projects to further develop the Customer Contact Center
Requirements:
- Experience in customer communication, ideally in telephone-based customer support
- Confident use of relevant software tools and processes, especially telephony systems and CRM
- Prior training in veterinary medicine, e.g., Veterinary Medical Assistant (TFA)
- Interest in medical topics and in understanding customer needs
- Ability to work independently with minimal external supervision
- Ability to actively engage and motivate customers to book appointments
- Structured working style and ability to prioritize
- Multitasking capability
- Excellent spoken and written communication in German (C2) and English (C1)
- Flexibility to work shifts Monday through Saturday, including morning and afternoon shifts
- Alignment with the mission, love of animals, empathy and a warm, positive manner
Benefits:
- Competitive, above-tariff salary
- Additional personal budget for sports, training or mental health
- Regular coaching, mentoring and direct feedback
- 30 days of vacation per year
- Shift schedule planned in advance with no nights or emergency duty
- Flexible working models and remote work options
- Open "du" culture (informal, first-name basis)
- Short decision-making paths
- Young, diverse and highly motivated team
Similar Jobs
Customer Success Manager, German Speaking
Customer Success Manager guiding German-speaking customers through compliance SaaS adoption. Driving onboarding, retention, renewals, and expansion across compliance and security workflows.
Customer Success Specialist
Customer Success Specialist enhancing client relations and onboarding for a Berlin-based SaaS startup. Supporting the development of a robust customer success organization.
Head of CRM, Retention Lead – D2C
Head of CRM strategically developing retention for an established D2C brand. Focusing on sustainable growth with a cross-functional team in a fully remote role.
Customer Success Manager – FinTech, Financial Accounting (FiBu), DATEV experience
Customer Success Manager at BuchhaltungsButler, specializing in client needs for E-Commerce and SaaS finance solutions. Role includes leading demo calls, support ticket management, and content creation.
Customer Success Manager, OEM, EMEA
Customer Success Manager responsible for managing EMEA OEM accounts and enhancing customer engagement strategies. Opportunity to build and shape the customer success framework in a global context.
Customer Success Analyst, Customer Service
Customer Success Analyst managing client relationships at NSO Marketing. Ensuring excellent experience and contributing to client satisfaction and retention.
Customer Success – Marketing
Customer Success role managing international client relationships for a marketing agency. Ensure clear communication and client satisfaction while supporting project onboarding and execution.
Customer Success Manager
Customer Success Manager at Flai, driving customer onboarding and account retention. Managing relationships in the AI auto dealership industry with a fast-paced team.
Customer Success Manager
Marina Success Manager at Dockwa managing relationships with marina customers. Responsible for retention, growth, and adoption of services in the marine industry.
Principal Customer Success Manager
Principal Customer Success Manager for Postscript, an AI messaging platform. Managing customer relationships and driving adoption for new product offerings in a growing tech startup.
Customer Success Lead
Customer Success Lead managing clients in the music industry using TraceID platform. Ensuring understanding of unauthorized GenAI content and tracking content removal efforts.
Head Of Customer Success
Customer Success Manager focusing on personal development industry with a chance to grow and lead. Engage clients through effective communication and support in a 100% remote role.
Supervisor, Customer Success Team
CX Supervisor leading compliance and quality assurance for financial services customer support at Coinbase. Engaging with teams to uphold regulatory standards across communication channels.
Client Success Director
Client Success Director managing client relationships in the health care revenue cycle field. Building professional connections and ensuring account satisfaction to meet client needs.
Customer Success Manager
Customer Success Manager for EverCommerce managing Security and Alarm customers in a SaaS environment. Focused on onboarding and maintaining exceptional customer relationships while driving growth and retention.
Customer Success Associate
Customer Success Associate at Fullbay focusing on managing retention of small to mid-size customers. Drive customer engagement and analyze usage signals to optimize retention strategies.
Customer Success Manager
Customer Success Manager at Case IQ driving customer retention and satisfaction in a remote role. Engaging customers for software adoption and value realization across sectors.
Customer Success Manager
Customer Success Manager supporting the New Mexico Evaluation implementation at Education Advanced. Managing complex projects for K-12 education and building trusted relationships with stakeholders.
Customer Success Manager
Client Success Manager ensuring customer satisfaction and engagement for real estate agents using Real Geeks technology. Providing training and strategic guidance for maximizing ROI.