Customer Success & Onboarding Specialist
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Job Description
Customer Success & Onboarding Specialist focused on client engagement and measurable value from the platform. Leading onboarding processes and customer satisfaction reviews in the automotive SaaS industry.
Responsibilities:
- Ensure that clients quickly realize measurable value from the platform, remain engaged over time, and identify opportunities for expansion
- Lead trial process for prospects, ensuring configuration, training, and adoption
- Lead onboarding processes for new customers from kickoff to go-live
- Conduct recurring Customer Satisfaction Reviews (CSR) to measure ROI, satisfaction, and identify expansion opportunities
- Monitor account health and proactively manage engagement and risk
- Maintain updated demo environments for internal and client-facing use
- Generate customer insights for Product, Sales, and Support based on CSR findings and adoption data
- Develop internal enablement materials for playbooks, case studies, and templates to support scalable Success operations
- Ensure customers reach activation, value realization, and renewal milestones
Requirements:
- Bachelor’s degree in Business, Engineering, Administration, or a related field
- At least +3 years of experience in Customer Success or Account Management within a SaaS company, ideally in the automotive industry
- Experience in upselling and cross-selling to maximize revenue growth
- Fluent English (C1 level or higher); experience managing international clients
- Strong analytical and strategic thinking skills
- Ability to use CRM tools (Zoho or similar)
- Familiarity with Customer Success metrics
- Experience working with product teams (preferably)
Benefits:
- Major and minor medical expenses insurance
- Accounting services provided by the company
- Remote role with availability to operate across Europe and U.S time zones
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