Customer Success Operations Analyst II
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Job Description
Customer Success Operations Analyst maximizing customer satisfaction for CrowdStrike's AI-driven cybersecurity solutions. Supporting operational activities and process improvements within Customer Success Operations team.
Responsibilities:
- Execute operational activities to support Customer Success, including reviewing price quotes, assigning account team members, formatting and sending automated customer communications
- Work closely with Customer Success, and with cross-functional teams, to ensure effective execution of operational activities
- Develop and maintain a deep understanding of our Customer Success tools, processes and procedures
- Provide internal end-user support for Customer Success tools
- Identify areas for process improvement and propose solutions to increase efficiency and scalability
Requirements:
- BA/BS degree
- 1-2 years of relevant experience in Customer Success Operations, Business Operations, Marketing Operations or Finance
- Self-starter, able to navigate in a high-pressure, fast-paced environment
- Highly motivated, detail-oriented, strong team contributor; able to work independently and cross-functionally
- Ability to handle multiple tasks, take on new responsibilities and prioritize work in a dynamic, deadline-intensive environment
- Strong interpersonal, verbal and written communication skills
- Advanced proficiency in Microsoft Office Suite and/or Google Apps (Word/Docs and Excel/Sheets are key tools)
- Experience with CRM, Customer Success Management and/or Support Case Management tools
Benefits:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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