Customer Success Renewals Representative, German
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Job Description
Customer Success Renewals Representative managing software contract renewals for Veeam, a data and AI resilience company. Driving customer retention, upselling, and revenue growth in Poland.
Responsibilities:
- Manage renewal of contracts in the assigned territory to protect revenue
- Monitor expiring agreements and take timely action to maintain customers
- Provide accurate proposals and quotes according to customer agreements
- Handle inquiries related to pricing, co-terming, upselling, and reinstatement
- Collaborate with customers, partners, and internal teams
- Record all activities accurately in the customer relationship management system
- Achieve sales targets with focus on customer retention and revenue growth
- Provide quotes directly to customers and/or assigned channel partners
- Upsell customers to premium services and identify add-on sales opportunities for Veeam products
Requirements:
- Speak English and German fluently for effective communication (B2 min.)
- Minimum two years of sales experience in software or related industry
- Strong customer service and organizational skills
- Ability to work effectively in a fast-paced and semi-autonomous environment
- Self-motivated and able to manage high volumes of communications
- Basic knowledge of virtualization
- Proficiency with Salesforce is a bonus skill
Benefits:
- 26 paid days off annually, plus 4 global VeeaMe Days for self-care and paid volunteer time
- Paid parental, maternity, and paternity leave
- Fully covered family medical plan, dental, rehab, and vaccinations
- Life, critical illness, and disability insurance
- Employer pension contribution via PPK
- Monthly Edenred allowance of 450 PLN for meals
- MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
- Six free therapy sessions, plus legal and financial advice
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to LinkedIn Learning, Athena, and O’Reilly
- Mentoring through the MentorLab program
- Monthly benefit stipend while Veeam finalizes its benefits offerings
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