Customer Success Specialist
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Job Description
Inbound Customer Success Specialist delivering white-glove service for global Limble CMMS customers. Consulting on training, problem resolution, and maintaining strong customer relationships.
Responsibilities:
- Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
- Bug reporting and tracking
- Recommend best practice use case of Limble CMMS based on an understanding of the customer's business
- Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards
- Proactively escalate at-risk customers
- Collaborate closely across departments to support the success of our customers
- Coordinate product demos and refer prospective customers to the Sales team
- Assist the Sales team with product knowledge
- Create strong customer relationships by delivering world-class customer service
- Maintain a highly organized and accurate task list, visible to the Success team and Management
Requirements:
- Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls
- Experience working cross-functionally within a customer-facing organization to support a joint outcome
- Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
- Strong conflict resolution skills
- Resourcefulness, creativity, and strategic thinking for troubleshooting problems
- Ability to work in a high growth environment in which the requirements are not always well defined and priorities change frequently
- Strong attention to detail
- Availability to work 11:00pm - 8:00am CT (Sun-Thurs)
Benefits:
- Fully remote position
- Stock options
- Flexible PTO
- 13 paid company holidays
- Paid parental leave
- Health, Dental, and Vision insurance
- Employer paid Basic Life insurance and Short-Term Disability insurance
- Company contribution match for HSA and 401(k)
- Flexible Spending Accounts
- Monthly employee wellness stipend
- Opportunities for Learning and Development Reimbursement
- Pet insurance
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