Customer Success Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Specialist supporting human service providers using PrecisionCare’s EHR SaaS platform. Managing implementations, retention, training, and customer growth across an assigned territory.
Responsibilities:
- Develop strong relationships with users, managers, and executives of customers
- Understand customer goals, expectations, and reasons for using PrecisionCare software
- Communicate and demonstrate the value of PrecisionCare software
- Manage tailored customer retention strategies and ensure customer satisfaction
- Serve as liaison and point of contact between PrecisionCare and its customers
- Help users use PrecisionCare software effectively and efficiently
- Expand and increase customer software usage
- Create and customize implementation plans
- Travel to customer locations and participate in trade shows, conferences, sales, and networking opportunities
- Execute implementation plans
- Maintain and analyze customer health checks
- Provide user training opportunities
- Analyze customer needs and evolve software usage accordingly
- Coordinate between Customer Support and Software Development teams
- Test and understand new features and functions
- Notify and train customers on pending updates and changes
- Conduct regular customer reviews and analyze usage statistics
- Contribute to software design and development based on user needs and regulatory requirements
- Serve as an escalation point for customer inquiries and concerns
- Educate customers on new features, updates, and best practices
- Manage customer projects, timelines, and deliverables
- Advocate for customers and communicate their needs internally
- Collaborate with sales and marketing to identify professional services opportunities
- Identify features and add-on services to increase customer billing
- Perform other duties assigned by supervisors
Requirements:
- 3+ years of experience in the human services or related field
- 1+ years of experience as a Customer Success Specialist or related field
- 1+ years of experience using an Electronic Health Record application or similar system
- Bachelor’s degree in the human services or a related field
- Excellent organizational and time-management skills with high attention to detail
- Strong written and verbal communication skills
- Self-motivated, resourceful, and able to work independently and as a team
- Ability to multitask between various Account Manager tasks and duties
- Must be able to prioritize and manage multiple tasks and deadlines
- Must have a dedicated work area that provides information privacy
- Assigned territory: CT, MA, NJ, NY, PA
- Travel required as needed
Benefits:
- Fully remote work arrangement
- Occasional travel requirements as needed and determined by customer and/or market necessity
Similar Jobs
Customer Success Manager
Customer Success Manager supporting GoodTime’s Small Business and Mid-Market customers. Driving adoption, retention, and expansions for AI-powered interview scheduling automation.
VIP CRM Lead
VIP CRM Lead developing customer communication journeys and engagement strategy. Coordinating analytics, operations, product, and regional teams for RISK’s international iGaming business.
Team Lead – Case Management, Client Success
Team Lead managing a large case management and client success team for ReWorks Solutions. Driving KPIs, coaching, escalations, and service quality during U.S. hours.
Customer Success Manager
Customer Success Manager managing onboarding, retention, revenue capture, and growth for Column, a public-information software platform serving governments, law firms, and media.
Director of Customer Success
Director modernizing customer implementation, support, and success for Paubox’s HIPAA-compliant email security platform. Leading AI-native post-sales operations for 9,000+ customers.
Customer Success Manager II
Customer Success Manager II guiding global media clients at Nielsen, a company powering better media insights. Managing account health, escalations, reporting, renewals, and growth opportunities.
Customer Success / Support Operations Evaluator
Customer success evaluator reviewing AI-generated documents, spreadsheets, and slides for Mercor. Grading quality and providing structured feedback to improve frontier AI systems.
Customer Success Manager
Customer Success Manager guiding APAC enterprises to maximize Optro’s AI-powered GRC platform. Managing strategic accounts, retention, expansion, training, and customer feedback across Japan and regional markets.
Customer Success Manager, AI Agents
Customer Success Manager owning onboarding, adoption, renewals, and expansion for Central’s AI phone and back-office automation platform. Configuring workflows and supporting small-business customers.
Customer Success Manager, AI Agents
Customer Success Manager owning onboarding, adoption, retention, and expansion for Central’s AI phone automation platform. Configuring call flows, managing accounts, and driving customer outcomes remotely.
Customer Success Manager, AI Agents
Customer Success Manager owning onboarding, retention, and expansion for Central’s AI agents serving clinics and small businesses. Configuring workflows, supporting integrations, and preventing churn.
Customer Success Manager, AI Agents
Customer Success Manager owning onboarding, adoption, retention, and expansion for Central’s AI phone agents. Configuring workflows and supporting clinics and small businesses remotely.
Customer Success Officer
Customer Success Officer supporting Libertex online trading clients via chat, phone, tickets, and email. Resolving platform issues and guiding traders on products and documents.
Senior Customer Success Manager
Senior Customer Success Manager managing client relationships, renewals, and upsells for Catchafire’s nonprofit connection platform. Driving customer outcomes through data insights, business reviews, and cross-functional collaboration.
Implementation & Customer Success Manager – AI Agents
Implementation and Customer Success Manager launching and optimizing Central’s AI agents for business operations. Managing customer onboarding, integrations, troubleshooting, adoption, renewals, and expansion.
Implementation & Customer Success Manager – AI Agents
Implementation and Customer Success Manager deploying Central’s AI agents for business operations. Owning customer onboarding, integrations, troubleshooting, retention, and expansion.
Implementation, Customer Success Manager – AI Agents
Implementation and Customer Success Manager configuring AI agents for business operations. Leading onboarding, troubleshooting integrations, and driving customer retention and expansion.
Implementation and Customer Success Manager – AI Agents
Implementation and Customer Success Manager owning customer implementations for Central’s AI agents. Configuring workflows, integrations, and automations while driving adoption, retention, and expansion.
Customer Success Manager – AI Agents
Implementation and customer success manager configuring Central’s AI call agents for clinics and small businesses. Onboarding customers, managing integrations, troubleshooting issues, and reducing churn.
Vendor Success Manager
Vendor Success Manager improving third-party vendor performance for Lessen, a tech-enabled property-services provider. Managing affiliate relationships, dispatch plans, coaching, metrics, sourcing, and escalations.