Customer Success Specialist
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Job Description
Customer Success Manager für No Isolations AV1-Bildungsroboter im deutschen Bildungssystem. Schulen, Kommunen und Bildungsbehörden bei Einführung, Nutzung und Wirkung von AV1 unterstützen.
Responsibilities:
- Build trusted partnerships with schools, municipalities, and education authorities in North Rhine-Westphalia
- Support customers with the introduction and implementation of AV1
- Define success metrics and ensure long-term customer success
- Advise as the leading AV1 expert on best practices, change management, and maximizing adoption and impact
- Work closely with Account Managers to engage education leaders and decision-makers
- Identify opportunities to expand AV1 use across schools, school networks, municipal authorities, and regions
- Support strategic customer discussions
- Use practical insights to continuously improve support for schools
- Report to the Director of Customer Success
- Help reduce school absenteeism and support absent students in successfully returning to the classroom
Requirements:
- At least 10 years of experience in education
- Experience in teaching, school leadership, consulting, inclusion, or school development
- Ideally, experience in a leadership role, such as school administration, as a principal, or as a deputy principal
- In-depth knowledge of the German education system, particularly state-specific structures, school authorities, and municipalities
- Experience working with schools, municipalities, or education authorities at the leadership level
- Ability to navigate educational and administrative contexts
- Native-level or near-native German proficiency (C1/C2)
- Good written and spoken English skills
- Proactive, solution-oriented mindset and a passion for inclusive education
- Willingness to upload a résumé in English
Benefits:
- Remote work with flexible hours around core hours (10:00 a.m.–3:00 p.m.)
- A bonus scheme
- Reimbursement of the Deutschlandticket
- Coverage of mobile phone and internet costs
- Car leasing through salary conversion (JobAuto)
- Regular company celebrations and an annual team trip
- Meaningful Scandinavian company culture
- A team of education experts
- Resources and support from Sales, Marketing, and Product teams
- Unlimited development opportunities in a growing company
- Minimal bureaucracy
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