Customer Support Advisor, German
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Advisor providing bilingual technical support for Gigs, a telecom-as-a-service platform, through Otonomee. Resolving issues, managing tickets, and improving customer support processes remotely from Portugal.
Responsibilities:
- Provide frontline customer support in English and German through multiple communication channels
- Act as the first point of contact for customers and provide basic and advanced troubleshooting
- Use the support system and related internal systems to handle queries promptly and professionally in accordance with customer-contract SLAs
- Resolve customer issues and requests swiftly
- Collaborate with product, engineering, and customer success teams to escalate problems and pass on relevant information
- Track and develop frequently asked questions to improve the knowledge base and empower customers
- Analyse processes and suggest and implement improvements to increase operational efficiency and support quality
Requirements:
- Fluent in English and German
- Previous experience in a technical support and/or customer service role
- Aptitude for technology
- Ability to diagnose, document, and resolve complex technical issues
- Proficiency with helpdesk/ticketing systems and remote access tools
- Excellent written and verbal communication skills
- Ability to communicate clearly and work effectively within a team
Benefits:
- Annual gross salary of €20,000 inclusive of 2 holiday allowances
- Nights allowance
- Internet allowance of €20 per month
- Meal allowance of €10.46 per day
- Health Insurance
- Equipment provided
- Home office allowance
- A Buddy on joining
- Online Gym and Wellbeing Studio
- Opportunity for professional growth
- Fun company events and team outings
- Autonomy and Responsibility
Similar Jobs
Customer Experience Architect
Customer Experience Architect designing Vacatia’s hospitality technology ecosystem across CRM, contact center, AI, and data platforms. Owning architecture, vendors, launches, reliability, and continuous CX optimization.
Atención al Cliente – Pagos Puntuales y Quincenales
Asesor telefónico remoto atendiendo consultas de clientes Claro postpago para MDY, empresa transnacional de BPO y telecomunicaciones. Resolución de dudas mediante llamadas en turno PM.
Customer Service Coordinator, PCO
Remote Customer Service Coordinator resolving pharmacy client cases for Enclara Pharmacia. Monitoring Salesforce queues, researching quality issues, and coordinating timely resolutions.
Live Support Specialist
eBay Live Support Specialist supporting collectors and sellers during live shows, auctions, payments, and post-sale transactions. Resolving customer issues across chat, phone, and email for eBay’s collectibles marketplace.
Customer Support Specialist
Customer Support Specialist resolving complaints and requests for Skylum’s AI-powered photo editing software. Converting potential customers through product-benefit guidance via chat and email.
Customer Service Call Center
Patient Advocate Representative handling patient calls, insurance verification, authorizations, and reorder processing. CCS Medical delivers home medical supplies and chronic care management nationwide.
Customer Support Specialist
Customer Support Specialist helping German property managers use Impower’s SaaS platform. Resolving product issues and improving workflows with Product and Engineering teams.
Customer Service Advisor
Remote Customer Service Advisor supporting appliance warranty registrations, returns, and replacement orders. Serving a home-appliance solutions business supplying retailers, consumers, and B2B customers.
Travel and Customer Service Coordinator
Global Study Coordinator managing patient travel, communications, and logistics for Suvoda’s clinical trial studies. Supporting Global Study Managers, hospitals, vendors, and participants across active trials.
German Speaking Customer Support Agent
German-speaking customer support agent handling phone and email inquiries for SIXT Share, SIXT’s car-sharing service. Resolving complaints and delivering tailored solutions remotely from Spain.
Customer Service
Remote customer service role booking vacations, cruises, resorts, and travel packages for Leisure Life Travel. Managing reservations and client inquiries with flexible scheduling and provided training.
System Support Specialist
System Support Specialist configuring and testing insurance products for Porch Group, a vertical software and insurance platform. Supporting launches, troubleshooting systems, and improving operational workflows in Colombia.
Customer Service Representative
Remote New York customer service representative answering insurance questions and resolving coverage, claims, cost, and billing issues. Maintaining client records and processing policy transactions for One80 Intermediaries, a global insurance distribution platform.
Student Support Representative
Student Support Representative assisting APUS online university students with questions, account privacy, funding, and issue resolution. Handling support through phone, email, and chat while coordinating with university departments.
Customer Service Representative – Bilingual, English/Spanish
Bilingual customer service representative scheduling non-emergency medical transportation for SafeRide Health. Supporting members, providers, and health plans in English and Spanish.
Customer Support Representative
Customer Support Representative supporting players for an innovative game development company. Handling Zendesk inquiries, bug reporting, QA smoke tests, app reviews, and support documentation.
Senior Support Specialist
Strategic support specialist serving Datacor’s process-manufacturing software clients. Managing enterprise support accounts, help desk partnerships, and small delivery projects.
German Speaking Customer Service Representative
German-speaking customer service representative supporting customers remotely from Braga, Portugal. Handling inquiries, resolving issues, and maintaining customer interaction records across phone, email, and chat.
Junior Customer Support, Dutch-Speaking
Dutch-speaking customer support specialist assisting customers for an international Athens-based support team. Handling inquiries by phone, email, and chat while resolving issues in Dutch and English.
Service Support Specialist
Service Support Specialist troubleshooting complex SaaS API and ETL issues for Adverity’s marketing-data platform. Supporting customers during LATAM night-shift hours through case resolution, consultation, and knowledge management.