Customer Support Agent – Ersatzwagenservice
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Job Description
Customer Support Agent providing replacement vehicle services for clients in emergencies. Handling customer inquiries via phone and email with a focus on satisfaction and experience.
Responsibilities:
- Du sorgst für eine reibungslose sowie schnelle Kommunikation und Abwicklung unserer Kundenanliegen - am Telefon sowie per Email
- Du bringst Deine Erfahrungen als Call Center Agent, Kundenbetreuer oder Support-Mitarbeiter ein; gerne auch aus dem internationalen Umfeld
- Du schaffst für jeden Kunden ein unvergessliches Erlebnis und gehst individuell auf deren Wünsche und Fragen ein
- Bei Pannen und Unfällen sorgst Du als Customer Service Agent (m/w/d) im Bereich Replacement dafür, dass Privatkunden schnell und unkompliziert einen Ersatzwagen zur Verfügung gestellt bekommen
Requirements:
- Du hast Spaß am Kundenkontakt und weißt auch mit anspruchsvollen Kunden umzugehen
- Du bist aufgeschlossen, kommunikativ, schreibst und telefonierst gerne
- Du hast fließende Deutschkenntnisse in Wort und Schrift und verfügst über gute Englischkenntnisse
- Du arbeitest zuverlässig und selbstständig
- Du hast eine service- und lösungsorientierte Mentalität
- Du hast erste Erfahrungen im Umgang mit MS-Office Programmen (v. a. Word und Outlook)
Benefits:
- Profitiere von Rabatten auf SIXT rent, share, ride und SIXT+
- Attraktiven Fahrzeugleasing-Angeboten sowie exklusiven Deals bei Partnern für Reisen, Technik, Fashion und mehr
- Wir unterstützen Dich mit einem monatlichen Mobilitätszuschuss von 20 € pro Monat für noch mehr Freiheit
- Wir fördern Deine Altersvorsorge und unterstützen Dich bei kapitalbildenden Leistungen, damit Du optimal abgesichert bist
- Genieße 30 Tage Urlaub und ein hybrides Arbeitsmodell mit flexiblen Zeiten
- Nimm Dir jedes Jahr einen Tag Zeit, um Dich ehrenamtlich in einer karitativen Einrichtung einzubringen, die sich für das Wohl von Kindern engagiert
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