Customer Support Associate
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Job Description
Customer Support Associate providing assistance to users while building education software at Padlet. Engaging with the community through problem-solving and support roles in the new Seoul office.
Responsibilities:
- Effectively solve customer inquiries via phone, email
- Hold a high bar for Support when owning customer interactions
- Identify, document and follow up with engineers on product bugs and features
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Recognize errors and draft improvements to content in the external Support Center and internal documentation
- Collaborate with members of other teams to root out answers and be a resource to teammates
Requirements:
- The ability to provide support fluently in English and Korean
- Genuine curiosity about people and business, while possessing the ability to inspire passion in others
- Experience in direct customer or client-facing roles
- Interest in implementing feedback and dedicated to the improvement of your skills and work
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail
- The ability to quickly adapt to new situations and think on your feet
- Excellent time-management skills
- A desire to help people and improve the community experience
Benefits:
- Medical and dental insurance for you and your family.
- Stock options.
- Catered lunches and dinners. Military grade snacking.
- 20 vacation days. Plus sickness and bereavement days for when life happens.
- Parental leave.
- All the gadgetry you need, including a new phone every year.
- Badassery budget to level up.
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