Customer Support Consultant
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Job Description
Customer Support Consultant handling billing, technical, and platform questions for SupportYourApp. Delivering support through chat, calls, and social media in a fully remote role.
Responsibilities:
- Deliver customer support via chat, calls, and social media
- Assist customers with billing, how-to-use questions, technical issues, and bugs
- Proactively flag and solve issues
- Respond to customer inquiries according to service level agreements and precise procedures
- Explain platform features, policies, and expectations while providing context for quick solutions
- Escalate complex or high-priority issues to the appropriate internal team
- Conduct research when information is missing and proactively look for solutions
Requirements:
- Excellent English skills (C1 for both spoken and written)
- At least 1 year of experience in a customer support role
- Customer-focused mindset with commitment to delivering a positive support experience
- Strong problem-solving and adaptability skills
- Ability to communicate clearly, professionally and empathetically with customers
- Commitment to delivering high-quality customer service and meeting performance targets
- Personal laptop or computer with at least 8GB of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
- Experience using CRMs or ticketing systems and similar support platforms is a plus
Benefits:
- Schedule: Sunday to Saturday, from 8AM to 4PM (EDT); or Sunday to Saturday, from 6AM to 2PM (EDT)
- Short-term engagement around 4 months, with potential to stay long-term based on performance and staffing needs
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- Culture built on trust, with no time-tracking requirements
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