Customer Support Consultant, Fluent English, Spanish
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Job Description
Customer Support Consultant delivering outstanding support via phone, chat, and email for tech leaders. Join a multicultural environment focusing on customer happiness and operational challenges.
Responsibilities:
- Deliver outstanding customer support via phone calls, chats, and emails;
- Address customer inquiries;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Support internal teams to resolve operational challenges.
Requirements:
- Ecxellent Spanish and English communication skills (at least C1 for both speaking and writing);
- At least 6 months of experience in customer support role;
- Experience with CRM systems;
- Basic MS Office profieciency;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits:
- Fixed schedule: Monday–Friday, 9 AM–5 PM CST;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
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