Customer Support Consultant, Fluent English, Spanish
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Consultant delivering multilingual support for booking and transportation inquiries at SupportYourApp. Handling tickets, driver calls, escalations, and customer relationships remotely.
Responsibilities:
- Deliver customer support via phone, email, chat, and social media
- Assist customers with booking questions and transportation-related inquiries
- Answer incoming phone calls from drivers and help resolve their issues
- Handle and track customer support tickets in Freshdesk
- Escalate complex cases to relevant internal teams
- Build strong and lasting customer relationships
- Handle sensitive customer data with care and security
- Apply customer happiness practices
- Maintain a deep understanding of the client’s solutions and meet KPIs
Requirements:
- Native Spanish and excellent English communication skills (at least C1 for both spoken and written)
- At least 1 year of customer service experience
- Strong communication and problem-solving skills
- Ability to handle customer inquiries across multiple communication channels
- Responsible, proactive, and customer-oriented attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
- Experience in logistics, transportation, or travel-related customer service is a great plus
- Experience with Freshdesk is a great plus
Benefits:
- Fixed schedule: Monday-Friday, 5 AM-1 PM (GMT-3)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- Culture built on trust, with no time-tracking requirements
Similar Jobs
Asesor de Atención al Cliente, Full Time Tarde
Asesor remoto de atención al cliente para una empresa peruana líder en telecomunicaciones y Contact Center. Gestión de clientes y negociación desde Lima, Chiclayo o Piura.
Atención al Cliente, Remoto
Asesor de ventas remoto para nueva compañía telefónica en Lima. Contactando clientes, asesorando y cerrando ventas para Konecta.
Customer Service & Support Assistant – Affiliates
Assistente de afiliados no Grupo Fênix, operação internacional de nutracêuticos e Direct Response. Atendimento, suporte, onboarding e crescimento da carteira via WhatsApp, chamadas e CRM.
Customer Support Consultant, Fluent French & English C1
Customer Support Consultant providing French and English L1 support via chat, email, and calls. Resolving customer, payout, transaction, and subscription inquiries for SupportYourApp.
Customer Service Representative
Remote customer service representative assisting customers with product and service inquiries. Processing orders and returns while troubleshooting issues for OneTouch Direct’s contact center clients.
Customer Support Representative
Customer Support Representative serving U.S. clients in e-commerce, tech, and healthcare. Resolving customer issues across phone, chat, and email for NeoWork’s dedicated remote teams.
Customer Support Representative
Customer Support Representative serving U.S. e-commerce, tech, and healthcare clients. Resolving customer issues across phone, chat, and email from Jamaica.
Customer Support Representative
Customer Support Representative supporting U.S. e-commerce, tech, and healthcare customers by phone, chat, and email. Resolving issues and documenting cases in client helpdesk tools.
Customer Support Representative
Customer Support Representative resolving customer issues by phone, chat, and email. Supporting NeoWork’s dedicated remote teams for U.S. e-commerce, tech, and healthcare clients.
Customer Care and Training Specialist
Customer care and training specialist supporting Demant’s hearing healthcare software users. Troubleshooting issues, training customers, and coordinating product improvements remotely from Ontario.
Customer Service – Temporary
Remote temporary customer service representative answering calls about debit card incentives, orders, and balances. Supporting Five Star Solutions clients from a home-based BYOD workspace.
Customer Service – Temporary
Temporary remote customer service representative answering calls about debit card incentives, orders, and balances. Serving Five Star Solutions clients from an approved U.S. state.
Customer Service – Temporary
Temporary remote customer service representative answering calls about debit card incentives, orders, and balances. Serving Five Star Solutions’ clients from an approved U.S. state.
Customer Service
Remote temporary customer service representative answering calls about debit card incentives, orders, and balances. Providing scripted support and solutions for Five Star Solutions’ clients.
Customer Service
Remote temporary customer service representative answering calls about debit card incentives, orders, and balances for Five Star Solutions. BYOD role serving clients from eligible U.S. states.
Temporary Customer Service
Temporary remote customer service agent answering calls about debit card incentives, orders, and balances. Supporting Five Star Solutions clients with scripted, professional customer service.
Customer Service, Temporary
Temporary customer service representative answering inbound calls about debit card incentives, orders, and balances. Remote BYOD role serving Five Star Solutions’ clients.
Customer Service – Temporary
Temporary remote customer service representative answering calls about debit card incentives, orders, and balances. Supporting Five Star Solutions clients with scripted service and issue resolution.
Customer Service, Temporary
Remote temporary customer service representative answering calls about debit card incentives, orders, and balances. Providing scripted support and solutions for Five Star Solutions’ clients.
Customer Service, Temporary
Remote customer service representative answering calls about debit card incentives, orders, and balances. Supporting Five Star Solutions clients from a home-based BYOD setup.