Customer Support Consultant, Fluent French & English C1
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Job Description
Customer Support Consultant providing French and English L1 support via chat, email, and calls. Resolving customer, payout, transaction, and subscription inquiries for SupportYourApp.
Responsibilities:
- Provide L1 customer support through chat, email, and calls
- Assist customers with product-related questions and “how-to” requests
- Handle payout and transaction status inquiries
- Provide guidance on subscription-related questions
- Identify and escalate recurring or more complex technical issues to the appropriate team
- Use the knowledge base to troubleshoot and resolve common customer issues
- SupportYourApp delivers secure customer and technical support as a global Support-as-a-Service provider for technology companies and industry leaders
Requirements:
- Excellent French & English skills (at least C1 for both spoken and written)
- At least 6 months of experience in customer and technical support role is a must
- Experience with CRM systems
- Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat
- Ability to learn and follow precise procedures
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 16Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload)
Benefits:
- Fixed schedule: Monday–Friday, 5 PM–1AM; 1PM - 9 PM UTC
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
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