Customer Service Representative
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Job Description
Remote customer service representative assisting customers with product and service inquiries. Processing orders and returns while troubleshooting issues for OneTouch Direct’s contact center clients.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with troubleshooting issues and provide accurate solutions.
- Process orders, amendments, and returns efficiently.
- Escalate unresolved issues to senior staff when necessary.
- Provide feedback to improve customer service processes.
- Serve as frontline support for customers regarding products and services.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of customer service experience preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and an ability to think critically.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet home office environment.
- Previous experience in a call center or remote support role is a plus.
- Windows laptop or desktop with webcam.
- Minimum Dual‐Core 2.0 GHz processor.
- Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible.
- Ethernet port required.
- USB Noise‐Cancelling Headset with a functioning microphone; must be hardwired (no Bluetooth).
- Hard-wired internet connection is required; Wi-Fi/cellular not permitted.
- Minimum internet speed: 50 Mbps download / 20 Mbps upload.
- Windows 11; MacOS and Chromebook not supported.
- Minimum RAM: 16 GB; Quad-Core processor recommended.
Benefits:
- Full time. 40 hours per week schedule with overtime opportunities!
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
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