Customer Service
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Job Description
Remote temporary customer service representative answering calls about debit card incentives, orders, and balances. Providing scripted support and solutions for Five Star Solutions’ clients.
Responsibilities:
- Answer inbound telephone calls from customers inquiring about clients’ goods and services
- Provide high-quality, helpful, and professional customer service
- Assist with inquiries about debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to handle calls accurately
- Upsell products when opportunities arise
- Switch between tasks efficiently while maintaining composure
- Maintain punctuality and attendance at scheduled times
- Remain positive and professional during customer interactions
- Cross-train as requested
Requirements:
- Previous 3–6 months of customer service or customer support experience preferred
- Previous 3–6 months of call center or office background experience is a plus
- Basic computer skills
- Must be a quick learner and able to work independently
- Strong phone and verbal communication skills with active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must live in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U processor or greater
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher
- Dual monitors required
- USB DSP headset
- Laptop or desktop required; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software installed and recent scan completed
- Firewall enabled
- Hardwired connection to modem or router; no Wi-Fi or extenders
Benefits:
- Shift differential: extra $1/hr for nights and weekends
- Paid training, typically 2–5 days
- Full-time or part-time temporary scheduling
- Work-at-home arrangement
- Bring Your Own Device (BYOD) equipment flexibility
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