Customer Service
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Job Description
Remote temporary customer service representative answering calls about debit card incentives, orders, and balances for Five Star Solutions. BYOD role serving clients from eligible U.S. states.
Responsibilities:
- Answer telephone calls from customers inquiring about clients’ goods and services
- Provide high-quality service with a helpful, professional attitude
- Assist clients with inquiries about debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to handle calls accurately
- Upsell products when opportunities arise
- Change between tasks without losing efficiency or composure
- Maintain punctuality and attendance at all scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements:
- Previous 3–6 months of customer service or customer support experience preferred
- Previous 3–6 months of call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel® Core™ i5-8250U Series processor or greater
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher
- Dual monitors required
- USB DSP headset
- No Chromebooks, netbooks, or tablets; must use a laptop or desktop
- Up-to-date antivirus software installed and recent scan completed
- Firewall enabled
- Hardwired connection to modem or router; no Wi-Fi or extenders
Benefits:
- Shift differential: extra $1/hour for nights and weekends
- Paid training, typically 2–5 days
- Full-time or part-time temporary scheduling
- Work-at-home arrangement
- Bring Your Own Device arrangement
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