Customer Service, Temporary
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Job Description
Remote customer service representative answering calls about debit card incentives, orders, and balances. Supporting Five Star Solutions clients from a home-based BYOD setup.
Responsibilities:
- Answer telephone calls from customers inquiring about clients' goods and services
- Assist clients with inquiries on debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to accurately handle calls
- Upsell products when opportunities arise
- Change between tasks without loss of efficiency or composure
- Maintain punctuality and attendance at all scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements:
- Previous 3-6 months customer service or customer support experience preferred
- Previous 3-6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
- Must provide your own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U Series processor or greater
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher
- Dual monitors
- USB DSP headset
- Laptop or desktop; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software installed and recent scan completed
- Firewall enabled
- Hardwired connection to modem or router; no Wi-Fi or extenders
- Must be available to work on the first and last business day of each month
Benefits:
- Shift differential (extra $1/hr nights & wkds)
- Paid Training (typically 2-5 days in length from 8:00am-5:00pm CST)
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