Customer Service – Temporary
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Job Description
Remote temporary customer service representative answering calls about debit card incentives, orders, and balances. Supporting Five Star Solutions clients from a home-based BYOD workspace.
Responsibilities:
- Answer telephone calls from customers inquiring about clients’ goods and services
- Provide high-quality service with a helpful, professional attitude
- Assist clients with inquiries about debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to handle calls accurately
- Upsell products when opportunities arise
- Switch between tasks efficiently and maintain composure
- Maintain punctuality and attendance at all scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements:
- Previous 3–6 months of customer service or customer support experience preferred
- Previous 3–6 months of call center or office background experience is a plus
- Basic computer skills
- Ability to learn quickly and work independently
- Strong phone and verbal communication skills with active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must live in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service required
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U Series processor or greater
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher
- Dual monitors required
- USB DSP headset
- Up-to-date antivirus software installed and recent scan completed
- Firewall enabled
- Hardwired connection to modem or router; Wi-Fi or extenders are not permitted
- No Chromebooks, netbooks, or tablets; laptop or desktop required
Benefits:
- Shift differential: extra $1/hr for nights and weekends
- Paid training, typically 2–5 days in length
- Full-time or part-time temporary scheduling
- Work-at-home arrangement
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