Customer Support Consultant – LATAM
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Job Description
Customer Support Consultant delivering phone, chat, and email support for SupportYourApp, a global Intelligent Support-as-a-Service provider. Building customer relationships, troubleshooting basic technical issues, protecting sensitive data, and meeting client KPIs.
Responsibilities:
- Deliver outstanding customer support via phone calls, chats, and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
Requirements:
- Excellent English communication skills, C1/C2 in spoken and written English
- At least 6 months of experience in a customer support role
- Tech-savvy, able to test and troubleshoot basic technical issues
- Ability to quickly grasp new tools, processes, and product features
- Excellent at managing multiple projects at once
- Personal computer with at least 8 GB of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
- Experience with CRM systems is a plus
Benefits:
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- Culture built on trust, with no time-tracking requirements
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