Customer Support – Lead Qualification Specialist
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Job Description
Customer Support & Lead Qualification Specialist joining a growing organization to handle inbound customer inquiries professionally and empathetically. Focus on qualifying leads without hard sales pressure while working remotely.
Responsibilities:
- Handle inbound calls from prospective customers
- Understand individual circumstances and ask relevant questions
- Qualify leads against defined criteria
- Accurately record detailed information within the CRM system
- Conduct follow-ups where appropriate
- Provide reassurance and maintain a professional, supportive tone
- Prepare well-qualified opportunities for the sales team
Requirements:
- Minimum 2 years’ experience in a phone-based role (non-retail)
- Experience handling sensitive or emotionally charged conversations
- Strong communication skills with the ability to guide discussions
- Comfortable using CRM systems and recording detailed notes
Benefits:
- Fully remote working
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