Customer Support Officer
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Job Description
Customer Support Officer providing financial customer service via live chat and email for LATAM markets. Collaborating with different departments and assisting clients with financial inquiries.
Responsibilities:
- Respond to inquiries via live chat, email, and phone.
- Introduce financial products and services.
- Provide advanced financial customer service.
- Work with other departments as required.
- Contribute to teamwork to achieve goals.
- Consult with appropriate specialist staff as required.
- Perform other duties as directed by the manager.
- Offer guidance and troubleshooting support to assist clients.
- Handle client inquiries appropriately and ensure that high-level service is provided.
- Identify areas for improvement and share suggestions and feedback with the team.
- Work with other departments as required - change to Cooperate effectively with other departments.
Requirements:
- Business related degree and experience
- Customer service/support experience in the financial industry preferred
- Customer service/support experience required
- Excellent verbal and written skills in Spanish and Portuguese and English language is a must
- Flexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00)
- Ability to multitask and highly adaptable
- Excellent communication and interpersonal skills
- Excellent computer literacy
Benefits:
- Competitive compensation
- Working in a global and fast-growing organization
- Friendly, supportive, positive and professional team of experts
- Multicultural and diverse environment
- Full-time employment
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