Customer Support Representative
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Job Description
Remote Customer Support Representative assisting Dinotech's clients through email and live chat. Collaborating in a dynamic international team to resolve customer inquiries and issues.
Responsibilities:
- Responding to customer inquiries and resolving issues via email and live chat
- Utilizing internal tools to address and take ownership of customer concerns
- Collaborating with other departments to escalate and resolve complex queries
- Working closely with our diverse international team
Requirements:
- Exceptional written communication skills in English
- Flexibility and adaptability to work in a remote setting
- A team player mindset, eager to collaborate and support colleagues
- A passion for delivering outstanding customer service
- A willingness to learn and grow professionally
- Experience with Customer Service and Responsible Gaming processes and tools (preferred)
- Previous experience in the gaming industry (preferred)
Benefits:
- Collaborative international team
- Supportive working environment
- Online team events
- Learning and development opportunities
- Competitive compensation
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