Customer Support Representative – Freelancer
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Job Description
Freelancer in telephone customer service for senior care inquiries, engaging with potential clients and providing support via phone. Documenting conversations and maintaining communication within specified time slots.
Responsibilities:
- Telephone outreach to prospects for 24-hour care
- Identifying needs, conducting trust-based conversations, and focusing on closing
- Documenting conversations
- Working hours on weekdays from 12:00–15:00 and 18:00–19:00
Requirements:
- Reliability
- Empathy
- Assertiveness
- Flawless German language skills (native level)
- Enjoys telephone communication, communicative and strong in closing
- Proficient in Excel
- Structured and organized working style
Benefits:
- Home office (remote work)
- Flexible working hours
- Performance-based bonuses
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